Customer Support Genie - Aaron P.

I'm in need of a Customer Support Agent for a medium-term position, with the potential for ongoing work. The core responsibilities will include two main areas: 1. **Customer Inquiry Handling**: - Specifically, the agent will manage incoming questions, ensuring customers receive helpful, accurate responses in a timely manner. 2. **Complaint Resolution**: - This involves addressing any customer complaints promptly and efficiently, working towards a satisfactory resolution for all parties involved. **Communication Channels**: - The role requires proficiency across multiple platforms: Phone, Email, and Live Chat. The ideal candidate should be comfortable switching between these mediums seamlessly. **Weekly Hours**: - The position demands a commitment of 20-40 hours per week. Flexibility within this range is preferable to accommodate varying workloads. **Skills and Experience**: - Exceptional communication skills, both written and verbal, are a must. - Prior experience in customer support, especially in a role that includes handling inquiries and resolving complaints. - Familiarity with CRM software and live chat tools would be beneficial. - Ability to maintain patience and politeness even under stressful situations. - Strong problem-solving skills and the initiative to go above and beyond for customers. This role is crucial for maintaining our company's dedication to outstanding customer service. We're looking for someone who is not only skilled in the required areas but also passionate about making a positive impact on our customer's experience.