I'm in need of a dedicated professional for the position of a Customer Support and Success Agent. This role will primarily focus on providing phone and email support to our clients.
Responsibilities:
- Manage and resolve customer inquiries via phone and email.
- Handle a volume of 10-50 inquiries per day.
Ideal Skills and Experience:
- Strong communication skills.
- Experience in Customer Service roles, ideally within the technology sector.
- Ability to troubleshoot technical issues.
- Respond efficiently and effectively to customer enquiries.
Please note: this role does not involve live chat support.