Thai speaking Customer Service Specialist (Cyprus)

Who we are nextmarkets AG – Europe's commission-free neobroker with offices in Cologne, Amsterdam, London, Malta and Cyprus, offers fee-free trading in over 8,000 equities from 52 countries and 1,000 ETFs. Investors have free access to currated investing via the modern trading platform. 20 trading experts generate up to 300 investment ideas every month - free of charge and in real-time. About the role nextmarkets AG is looking to recruit a Thai speaking Customer Service Specialist to be part of our growing Customer Service team in the heart of Limassol, and contribute to provide high quality customer support. If you are looking for a new challenge in a fast-growing dynamic company with flat hierarchy and many development opportunities, then apply today. What you will be responsible for: • Communicating with customers through various channels (e.g. email, phone, Live Chat) • Giving customers information about our products & services • Responding to customer inquiries • Resolving customer complaints • Communicate with other departments in the implementation of the KYC process • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks • Updating and maintaining relevant customer data and conversation content in our CRM system Candidate profile: • Academic background degree in Business,Economics or Finance • Fluent in *Thai and English both verbal and written (ideally Thai native speaker) • Previous experience of working in a customer support position • Previous experience in Financial services or investment banking • Great Problem-solving attitude • Great Communication Skills • Professionalism, work ethic and a team player • Positive can-do attitude • Strong sense of professionalism, organisational and analytical skills • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night) * Please be advised that this point is very important without the right language skills you will not be considered for the role. What you can expect: • Competitive remuneration package • Good work-life balance • Paid time off (including vacation and personal sick days) • Personal and professional development with access to relevant training and career progression; • Modern and friendly work environment • Development opportunities in a fast-growing environment, continuous training, and support. • Private health insurance covered by the Company. If this job sounds like the right challenge for you, then we would like to hear from you.