Live online help desk(repost)

I need to create an online website and app: 1. Once clicked on from an ad or link, a prospect' describes help needed with an industry-specific software. They pay a nominal amount and agree to a disclaimer. 2. This 'request' is routed automatically to a small list of 'experts' via email or text. 3. An 'expert' sends the user a link to a desktop sharing app (live remote desktop like Yugma or other free alternatives to "go-To Meeting).4. The 'prospect' allows the 'expert' to 'take ove'r their desktop to help fix their problem. 7. The audio communications could be via landlines, cellphones or Skype. Or via the app? 8. I need a very simply web site to provide information to prospects. I need to be able to modify the website myself without knowing HTML etc. Perhaps Joomla or Wordpress? ## Deliverables I need to create an online website and app: ? Once clicked from an ad or link, a customer describes help they need with a particular type of industry-specific software into a pop-up window. ? The user provides billing information (which is stored and verified) and sends the request and agreement to pay. ? The 'request' is routed automatically to a list of 'experts' via information provided (type of software, problem keywords) ? One expert is automatically, manually or self-selected to respond (process TBD). ? An email is sent to the expert who signs in to verify their identity and credentials (this step is optional) ? The expert is sent a unique link to the third party desktop sharing app. The experts forwards this to the user. This live, 3rd party remote desktop app can be similar to yugma or other free alternatives to "go-to meeting) ? The customer clicks on the link and the remote desktop console is opened. It contains a toll free phone number the user calls for the audio portion of the help session. ? The expert takes over the user's computer and fixes their problem. ? Session is recorded for future viewing for pay ? Customer satisfaction survey is sent to user. If they accept, the billing is completed. ? If user is unhappy with their service they get a credit sent to them for a free session in the future. ? Transaction is complete Other notes ? The audio communications could be via landlines, cellphones or skype. Or via the application in the future. ? I need a very simply web site to provide information to prospects. I need to be able to modify the website myself without knowing html etc. Perhaps joomla or wordpress?