An aspiring IT professional having 15+ years of experience on various IT products like Microsoft Windows Desktop/Server, Symantec Endpoint, Sophos Firewall, Remote Management Tool (VPN, RDP, SSH, Telnet, Putty, etc.), RHEL, VMWare, Cloud (Azure,AWS, Softlayer). I have achieved a very good service resolution rate as Support provider and received appreciation on many occasions. A good team player, possesses good interpersonal skills and maintains good rapport with customer, exhibits due diligence in work, bears an overall positive attitude.