Nearshore: Java Developer (m/w/d) with SAP IdM Knowledge

or our client, we are looking for a senior Java Developer (m/w/d) with SAP IdM KnowHow in Nearshoring. Location: 100% remote Duration: 01.01.2022 – 31.12.2022 Skill Level: Senior Skills: Deep SAP Identity Management (IdM) product knowledge Java and related technologies RDBMS - ASE, Oracle, MSSQL and DB2 REST, Olingo JavaScript Eclipse, Git Maven, Jenkins Tasks: Take responsibility for the last level of product support according to the established internal customer support processes. Provide effective and efficient development support of the assigned (and adjacent) functional areas. Incident processing Qualification and prioritization of the incidents Initiate incident resolution Track incident resolution progress Incident escalation as defined by escalation process Determine incident resolution or workaround Implement solution or workaround Apply changes in productive code by following best coding practices and standards. Verify incident resolution Inform customer about incident resolution Provide relevant transparency about own work and the related topics. Take responsibility for software build, release, deployment, configuration, continuous integration and testing activities. Support User Assistance Developers in preparing product documentation and contribute to the information/ knowledge rollout inside and outside of the team. Maintain technical expertise and knowledge retention within the organization. Take responsibility for understanding in deep details product scenarios and development processes. Support and knowledge build within Product Support team Follow up on the resolved incidents, that prevents or minimize the likelihood of reporting the same problem by a different customer.