Open Customer Service USA and CANADA Applicants only
$15-25 USD / hour
Κλειστή
Αναρτήθηκε πάνω από 4 χρόνια πριν
$15-25 USD / hour
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
DUTIES AND RESPONSIBILITIES
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Attention to detail. Knowledge of computer software, such as Excel. Strong written and verbal communication skills. Fast typing. Accurate data entry. Ability to work independently. Editing skills. Discretion with confidential data.