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Vicidial System Post-Call Survey customization

$750-1500 USD

Κλειστή
Αναρτήθηκε 5 μήνες πριν

$750-1500 USD

Πληρωμή κατά την παράδοση
I need a professional who can efficiently set up a post-call survey for my Vicidial system. - upload message as survey main message for example thank you for taking this quick survey the answers will be from 1 to 5 where 5 is very satisfy and 1 is not satisfy - can create question with field text and upload the wave file the will play for the caller as question (who create the survey should be able to create as much as he want questions - in the end of the survey thank you message (allow to upload the wave file) -all survey data should be saved in one report named Post call survey show all the details caller number agent who was talking to and all questions answers - one visual graph shows the result of number of calls - Configuring Vicidial system to gather customer feedback post-call - Creating a mechanism to potentially improve our customer satisfaction - Developing a system to monitor the performance of our agents through these surveys.
Ταυτότητα εργασίας: 37571665

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52 προτάσεις
Απομακρυσμένη Εργασία
Ενεργός/ή 4 μήνες πριν

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52 freelancers δίνουν μια μέση προσφορά $1.126 USD για αυτή τη δουλειά
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Hi there, I am a PHP, Software Architecture expert with over 8 years of experience. I understand that you need help setting up a post-call survey for your Vicidial system. Specifically, you need me to configure the system to upload message as the main message for example and create questions with field text so that they can play for the caller when asked. End of survey thank you message options are also available for you to choose from. I have the necessary skills and expertise to ensure that your project is completed successfully and efficiently. With my commitment to excellence, commitment to completion guarantee, commitment to delivering high quality work, robust security and expertise in mobile app development for Android and iOS, I am confident that I can deliver exactly what you are looking for in this situation. Thanks codemeg.
$750 USD σε 21 ημέρες
5,0 (58 αξιολογήσεις)
8,7
8,7
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- Hello, my name is Muhammad Awais and I am an IT company based on Certified Programmers providing all kinds of IT solutions since 2014. We understand that you are looking for someone to set up a post-call survey for your Vicidial system and we believe we are the best fit for this job due to our extensive experience in the field of IT as well as specialized skills in various areas such as blockchain, web design, eCommerce and more. We have the necessary skills to design, build and operate high performance systems that meet your needs. With our team's expertise in post-call surveys and other customer satisfaction mechanisms we can create an effective system that monitors the performance of your agents through these surveys. We guarantee quality service at all times so you can rest assured that your project will be handled carefully and efficiently. Please give us a chance to prove ourselves; we look forward to hearing from you soon!
$1.500 USD σε 7 ημέρες
4,9 (123 αξιολογήσεις)
8,6
8,6
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Hi this is Sam from SEM Solutions May i ask Will all questions use the 1-to-5 satisfaction scale, or do you envision other question formats (e.g., multiple choice, open-ended)? How do you want the survey to be triggered? Should it be initiated for all calls, for specific campaigns or lists, or based on other criteria? With 12 years of expertise in web applications and a deep understanding of Vicidial for clients in Sweden & Intl Markets, seamlessly integrate a post-call survey that empowers you to: >Capture valuable customer feedback through customizable surveys with text and audio prompts. >Generate comprehensive reports detailing caller numbers, agents, responses, and visual graphs for actionable insights. >Monitor agent performance to identify areas for improvement and enhance customer satisfaction. Competitive Edge: Deep Vicidial Expertise: We've successfully completed numerous Vicidial projects, ensuring technical proficiency and efficient execution. Customer-Centric Approach: We prioritize understanding your unique needs to deliver a solution that aligns perfectly with your goals. Data-Driven Insights: We leverage survey data to uncover actionable insights that drive meaningful improvements in customer satisfaction and agent performance. Contact us back to discus in detail.
$1.500 USD σε 25 ημέρες
4,8 (54 αξιολογήσεις)
7,5
7,5
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- My name is Kishore and I am a PHP, Software Architecture expert with over 10 years of experience in the field. I lead a team of 20 expert Developers which make us well-versed in various coding languages and frameworks such as Golang, WordPress, PHP (Codeigniter and Laravel), Python, React, Angular, and more. We are also experienced in MVC frameworks and OOPS-based languages. We understand the importance of setting up a post-call survey for your Vicidial system and I feel confident that our expertise and skillset would be the best fit for this project. We have the necessary skillset to efficiently organize and manage projects of enterprise level as well as handle large databases and products with finesse. Furthermore we are successful at project planning and execution so you can rest assured that your needs will be met by us. We would love to discuss further how we can help you with your needs specifically related to the project description above please feel free to reach out if you have any further questions or would like to set up a time to meet."
$1.125 USD σε 7 ημέρες
4,8 (134 αξιολογήσεις)
7,5
7,5
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Komal, Digitaurus Technologies' partner for digital success, can help you set up a post-call survey for your Vicidial system. With 100+ years of combined team expertise and a global reach, we can provide the right solution to meet your needs. Our dedicated in-house resources and physical presence on three continents allow us to provide quick response times and physical presence on three continents. Additionally, our partnership with Digitaurus guarantees client satisfaction as well as an unparalleled service guarantee. We understand that creating a system to monitor the performance of your agents through these surveys is important to ensuring customer satisfaction. That is why we offer dedicated project managers who speak your language and have extensive industry knowledge. As part of our commitment to customer success, we also offer 5-star excellence ratings across all platforms as well as 24/5 global support. If you are interested in our services or would like more information about us, please don't hesitate to contact us today!
$750 USD σε 1 ημέρα
4,8 (107 αξιολογήσεις)
6,9
6,9
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Dear Habib I., I have carefully reviewed the requirements for the Vicidial System Post-Call Survey customization project. With my 4+ years of experience in PHP and Software Architecture, I am confident that I can deliver this project with perfection. I understand that you need a professional who can set up a post-call survey for your Vicidial system. I can ensure the following: 1. Uploading a customized main message for the survey. 2. Creating questions with text fields and corresponding wave files. 3. Adding a thank you message at the end of the survey. 4. Saving all survey data in a comprehensive report named "Post call survey" which includes caller number, agent details, and question answers. 5. Providing a visual graph to display the number of calls and survey results. If you have any questions or need further clarification, please feel free to connect with me in the chat. I am available to discuss the project in detail. Looking forward to working with you. Best regards, Christopher
$1.200 USD σε 7 ημέρες
5,0 (31 αξιολογήσεις)
6,1
6,1
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yeah i m well versed with the voip freepbx so as i got your task ready to start work from now
$1.200 USD σε 3 ημέρες
4,9 (25 αξιολογήσεις)
6,0
6,0
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إذا كنت تبحث عن فريق مُحترف لمساعدتك في تحقيق أهداف شركتك، فنحن هنا من أجلك؛ يضم فريقنا مجموعة من الكوادر المتميزة في برمجة المواقع وتطبيقات الهاتف والذين يضمنون لك التعامل مدى الحياة مع أي خلل ناتج عن الأكواد التي تم استخدامها. ليس هذا فحسب بل يُمكننا أن نقوم بتصميم موقعك، عمل فيديوهات متحركة، عمل تصميمات داخلية وخارجية ثلاثية الابعاد، وتصميم الشعارات. يُسعدنا تواصلكم معنا للاطلاع على المزيد من التفاصيل.
$1.125 USD σε 7 ημέρες
4,9 (53 αξιολογήσεις)
6,1
6,1
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Dear Habib I., I have carefully reviewed your project requirement for customizing the post-call survey in your Vicidial system. With my 9+ years of experience in PHP and Software Architecture, I am confident in delivering a perfect solution for your exciting project. I have understood the key aspects of the project, including uploading the survey message, creating questions with audio files, recording caller details, and generating a comprehensive report. I am well-versed in working with Vicidial systems and have successfully implemented similar solutions in the past. To discuss your project in more detail, I would like to connect with you in a chat. This will allow us to further understand your specific requirements and ensure that the solution I provide aligns perfectly with your expectations. I am excited to collaborate with you on this project and deliver a customized post-call survey system that will enhance your customer satisfaction and agent performance monitoring. Looking forward to connecting with you soon. Best regards, Milos Delic
$1.300 USD σε 7 ημέρες
4,6 (25 αξιολογήσεις)
6,1
6,1
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Hello, Greetings! We, as a team of skilled freelancers, are thrilled at the prospect of collaborating with you on enhancing your Vicidial system with a robust post-call survey feature. Our Proposed Solution: Efficient Post-Call Survey Setup: We will seamlessly integrate a post-call survey into your Vicidial system. The survey message will be uploaded as the main greeting, ensuring clarity and ease of understanding for callers. Flexible Question Creation: Our solution allows for the creation of multiple survey questions, each customizable with text fields and corresponding wave files. This flexibility empowers you to tailor surveys to gather specific insights. Comprehensive Survey Reporting: All survey data, including caller numbers, the agent in conversation, and detailed question-wise responses, will be consolidated into a comprehensive report named "Post Call Survey." Customizable Thank-You Message: We will enable the upload of a personalized thank-you message in wave format to enhance the caller experience at the end of each survey. We are excited about the opportunity to contribute to the success of your Vicidial system. If you have any questions or would like to discuss specific details further, please feel free to reach out. Thank you for considering our bid. Regards, Arun
$1.400 USD σε 20 ημέρες
5,0 (4 αξιολογήσεις)
5,8
5,8
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Hello, I read your project details and really interested in your mentioned job. I have 5+ years’ experience doing similar jobs related to these skills Linux, PHP, Asterisk PBX, VoIP and Software Architecture. I think its doable job, and really confident to do that. Please start the chart so we have detail discussion about task and finalize it as per your timeline. Regards Umair
$1.500 USD σε 7 ημέρες
5,0 (23 αξιολογήσεις)
5,1
5,1
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Hello, I hope you are good. I just saw your job posting and I am really interested in this project. As per my experience and skills this job completely fits. I have 5+ year experience doing similar jobs regarding to above mentioned skills VoIP, Software Architecture, Asterisk PBX, Linux and PHP. You can check my portfolio as well: https://www.freelancer.com/u/Sidrairfan078 Lets start chat, So we could discuss it in details and finalize everything. I will deliver you in best possible way. Thanks! Sidra
$850 USD σε 8 ημέρες
5,0 (2 αξιολογήσεις)
4,8
4,8
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Hello! I understand you need an expert to set up a post-call survey system in your Vicidial environment. With my extensive experience in Vicidial systems and survey integration, I can efficiently implement your requirements. I'll ensure the survey includes a custom message, dynamic question creation, and comprehensive reporting with visual graph representations. This setup will not only gather valuable customer feedback but also provide insights into agent performance, enhancing overall customer satisfaction. Best regards, Ioannis :)
$1.500 USD σε 14 ημέρες
5,0 (5 αξιολογήσεις)
4,8
4,8
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Hi there! My name is Muhammad and I am a professional with extensive experience in designing and developing websites, mobile applications, apps publishing on Google Playstore & Apple AppStore, graphics designing and cloud computing. I understand that you need help setting up a post-call survey for your Vicidial system. I can deliver exactly what you are looking for: an efficient professional who can set up a post-call survey for your system. My services include website development, mobile application development and apps publishing on Google Playstore & Apple AppStore. Moreover, I have extensive knowledge in PHP, ASP.net, Node.js, Python and Java which enables me to create questionnaires with field text and upload the wave files to play during the call.
$1.125 USD σε 7 ημέρες
5,0 (11 αξιολογήσεις)
4,7
4,7
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Hi Habib, This is Rizwan. Please award the bid. We will consider the requirement which is shared and no change, correct? Thanks
$1.137 USD σε 12 ημέρες
5,0 (12 αξιολογήσεις)
4,7
4,7
Avatar Χρήστη
Hi there! My name is Muzammal and I am an experienced freelancer with extensive knowledge in Asterisk PBX, VoIP. I understand that you need someone to set up a post-call survey for your Vicidial system, and I believe I am the best fit for this project. With my extensive experience in designing and developing software systems, as well as data analysis and reporting, I am confident that I can deliver a high quality solution for you that meets all your needs. I would be more than happy to discuss any further criteria for this job if needed. In addition to providing professional communication regarding projects, I also have a lot of teaching experience which makes me an excellent choice for this task.
$750 USD σε 3 ημέρες
4,9 (10 αξιολογήσεις)
4,3
4,3
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I just went through the Job details that you looking for a "Vicidial System Post-Call Survey customization". I am writing to express my interest in working with you on your project. I am a web designer with 9 years of experience in website development, e-commerce platforms, and custom web applications. I have experience working with PHP, HTML, CSS, React Js and JavaScript and popular content management systems. I have extensive experience with Adobe Creative Suite, Photoshop, Figma, XD, AI and other design tools to ensure a professional and high-quality result. I am available to discuss your project requirements in more detail and answer any questions you may have. Please feel free to contact me at your earliest convenience.
$1.125 USD σε 7 ημέρες
5,0 (5 αξιολογήσεις)
4,1
4,1
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I hope this proposal finds you well. My name is Mayank Saluja, and I am a skilled freelancer with extensive experience in setting up post-call surveys for Vicidial systems. I am eager to assist you in implementing a robust post-call survey mechanism that not only gauges customer satisfaction but also provides valuable insights into agent performance. Project Overview: The project involves configuring your Vicidial system to seamlessly conduct post-call surveys, collect feedback, and generate comprehensive reports. The key components of the project include: Post-Call Survey Features: Survey Message Upload: I will set up the system to allow the upload of a survey main message, thanking the caller for participation and providing a scale from 1 to 5 for responses. Customizable Questions: I will develop a mechanism that allows the creation of customizable survey questions. Users will be able to upload wave files for each question to be played to the caller. End-of-Survey Thank You Message: A configurable thank-you message will be implemented, allowing the upload of a wave file to personalize the closing message. Data Collection and Reporting: All survey data, including caller number, the agent spoken to, and detailed question responses, will be saved in a comprehensive report named "Post Call Survey." Sincerely,
$1.125 USD σε 25 ημέρες
4,4 (187 αξιολογήσεις)
4,7
4,7
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With over 7 years of experience as a seasoned Fullstack Developer, I am eager to offer my expertise in efficiently setting up a post-call survey for your Vicidial system. I have a proven track record in configuring complex systems and developing robust mechanisms to enhance customer satisfaction. I understand the importance of detailed survey data, including caller number, agent interactions, and customizable questions with attached wave files. My proficiency extends to creating comprehensive reports and visual graphs to monitor agent performance and overall survey results. I am excited about the opportunity to contribute to the success of your post-call survey initiative, bringing my wealth of experience to optimize your Vicidial system. Sincerely,
$1.125 USD σε 7 ημέρες
5,0 (14 αξιολογήσεις)
3,7
3,7
Avatar Χρήστη
Hello, my name is MOHAMMAD and I am a professional with 8+ years of experience in software development. I understand you need help setting up a post-call survey for your Vicidial system and I believe I am the best fit for this job due to my extensive knowledge of Asterisk and PHP, as well as my experience in software architecture and VoIP. I have spent the last 8+ years building professional experience as a Software & Mobile App Development Services which makes me uniquely qualified to provide the service you are looking for with confidence that it will be done right the first time with no compromise in quality or completion rate. Additionally, my rate is 100% on time completion with no hidden fees. I would be more than happy to work with you on this project - please let me know if you would like me to discuss further or answer any other questions you may have about my services.
$1.233 USD σε 7 ημέρες
4,8 (2 αξιολογήσεις)
3,8
3,8

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Riaydh, Saudi Arabia
4,9
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