I have the experience you are looking for and i have had same job profile in my previous company, i might be new in the freelancing field but definitely not for this job, i have overall experience of over 5 years in Multi National Companies like Dell, Ocwen, WNS Customer solutions and Aditya Birla Minacs, answering customers from UK and US over the phone helping them with their accounts and also up selling insurance products and computer accessories, you can have a look at my portfolio i have uploaded my appointment letters and other details. If you like my profile and think i am suitable for this do contact me via email best way to reach me or which ever is source is best for you.
Detailed job profile.
1)Answer calls within 2 rings.
2)wish customers and offer help.
3)Attentive listening note all the queries and answer them appropriately with the help of available tools.
4)Up sell products .
5)Ask for additional questions before closing the call.
6)update detailed notes of the call.
i want to let you know that i am a quick learner, hardworking, honest dedicated, i have been awarded for quality customer service from my previous companies. my first job as customer support executive and i was awarded performer of quarter in terms of call quality, average handling time, and least call backs.