Hi,
I need a web based call center with following features.
This software/web service needs to be in 2 main forms.
1) Fully automated service
It should be capable of dialing through a database of phone numbers and playing a recorded voice message. This voice message is in 3 languages. So software should be able to prompt the user with language options to select from. For example it should play a voice record saying "Please dial 1 on your phone for language 1, dial 2 for language 2 or dial 3 for language 3". Then it should play the selected voice recording. All voice messages (including any instructional voice messages like "Please dial 1 on your phone for language 1..." etc ) should be changeable, meaning that we should be able to record a new voice cut and replace it with an old voice message.
2) Semi-automated service
Where software dial the next phone number and allow the phone operator to speak with the user and select a voice recording to play based on users spoken language. There should be 3 buttons for 3 languages. User interface should be very graphical but very easy to use by a telephone operator.
There should be a screen to input telephone numbers and to upload a CSV file to the database.
System should generate full set of reports.
Please send me a proposal/ technical spec indicating the programming language and the database you will use.
Let me know if you need further explanation.
Hi, Any update on your plans about the project ?
Looking forward to hear from you soon.
Regards
Naeem
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Hi, Were you able to go through the proposal sent? Kindly feel free to ask if you have any queries.
Looking forward to hearing from you soon.
Regards
Naeem
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Hi, Need to discuss your project requirements in details for better understanding. For this Skype chat could be a good idea. Kindly provide your Skype id and we will move further.
Looking forward to hearing from you soon.
Regards
Naeem Mukhtar
PS: This price is just a place holder, an actual price quote will be provided after the initial discussions.