Current hardware
* AVAYA IP Office 500 system
* AVAYA Contact Store for recording phone calls running on a Windows Server
* AVAYA phones
We require a simple webpage that will allow a user to Login using there avaya extension
* Once loged in webpage must show them there current status "I.E logged in, Logged off, part of huntGroup XXX"
* A dialog box should be available that allows them to enter a phone number on the screen and click dial. When dialled there phone should then ring to allow them to pickup call and the phone number they imputed into screen should be dialling
* In the event the agent receives a phone call and there phone is ringing the number should be displayed on the screen
* There should be another part of the webpage that allows them to search the contact store via a date range and or a phone number to view phone recordings on the contact store. Selecting the recording will allow them to download the wav file / play it
Requirements :
* No Black Box work that is compiled, must
* The use of flash is not allowed
* Website is to be hosted on an apache webserver running on Apple OSX or Unix
* Additional software can be created to run on intermediate windows or unix box if required to integrate with the avaya phone system and contact store and the website can talk with that. However... the finished website must be able to be run on any unix build of Apache
* No plugins or software can be installed on people who view this website
* People using this website must be able to do using Apple Safari and Firefox without the use of 3rd party programs
Attached is a 5 page Scope Document PDF, On page 5 is a single word, When bidding please quote this word to prove you have read the scope