I am a Customer Service Professional with over 5 years of experience in hospitality management and supervising, customer servicing, sales, office administration and information technology to name a few. My verbal, written and computer skills are excellent and I do have the ability to learn any new skills or ethics necessary to sustain any given opportunity. I also possess strong leadership and interpersonal skills. I am skilled in software application management (Microsoft Office, Microsoft Office Suite, Microsoft PowerPoint, QuickBooks, AVAYA etc.), adept at complaint resolution and very tech savvy. Through my years of experience I have also garnered exceptional Call Center Management and Marketing skills which I know will be an asset to your company.
I have successfully obtained my masters certification in Vocal Victories and Successful Sales online at the Call Centre School and received top "Voice Of The Customer" award for my region in March 2017 from one of the most reputable and highly recognized hospitality company in the World. I live by the philosophy "we reap what we sow," and "everyone's a customer." Therefore exceeding expectations is more than just a job or a field for me. It is way of life.