Semi-Automated Escalation Tool

My company had an employee design a semi-automated email communication tool to use during incidents. The employee has left and we are in need of tweaks to the tool in order to roll out. Once roll out is complete, we will be looking to add features in a version 2 in approximately 30-60 days. Items we need: 1) Allow users to select, or the macro to auto detect, which time zone is being used on the computer. Adjust the time to always output ET. 2) Cosmetic fixes to output emails 3) Escalated to: fields on output emails continuously add all items selected, not the delta or last items selected 4) When output emails are sent, times on top of document should update 5) Next update timers on the top should start counting down when output emails are sent 6) Need to add another customer on the left side 7) Change one customer on left side 8) Need Display buttons for all output emails.