Insurance Customer Service Representative

Full Job Description Customer Service Representative - San Diego, CA Salary: $18.34 per hour / $36,955.10 Salary with a Bachelor's Degree: $19.83 per hour / $39,957.45 Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in our Poway, CA local office. At GEICO, our associates are the heart of the company. We’re looking for Customer Service Representatives for our San Diego office who are motivated, solution-oriented and have a passion for service. We’re seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S. As a Customer Service Representative, you’ll learn insurance inside and out through our paid training and the continuous support of your team and supervisor. You’ll show our customers the value and security that comes with being insured by GEICO. Our Customer Service Representatives use compassion and attention to detail to exceed the expectations of our policyholders. This job is a great fit for current or future students, or people who are continuous life learners, as Customer Service Representatives are consistently challenged to learn more and increase their knowledge of our industry and company. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination. If you enjoy working in a fast-paced environment and have a desire to help customers by making it easy to do business with us, this is your opportunity to be part of a great team. Benefits As a full-time Customer Service Representative, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan with Profit Sharing Tuition Reimbursement Paid Training and Licensures Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. Qualifications & Skills Outstanding customer service skills and/or experience Solid computer, grammar and multi-tasking skills Ability to effectively communicate, verbally and in writing Ability to work comfortably in a fast-paced, high-volume call center environment Minimum of high school diploma or equivalent, college degree or currently pursuing preferred Required for Remote Work A quiet workplace so you can focus on delivering excellent service to our customers Must live in a location that can leverage an existing high-speed internet service Minimum upload speed 5 MB/s, preferred upload speed 25 MB/s Minimum download speed 25 MB/s, preferred download speed 50 MB/s Candidates must provide and meet all technical requirements prior to the first day of training Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed Qualifications Government Employees Insurance Company is an equal opportunity employer. GEICO conducts drug screens and background checks on applicants who accept employment offers. For candidates in the San Francisco or Los Angeles area: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.