Desk.com -- CRM / customer support website - content uploading

Familiarity with CRM / Customer support website / uploading data to a website + HTML + CSS editing of the website page. We are setting up [login to view URL] for customer support inquiries and support. It will be fully integrated with our existing website. We have hundreds of emails on file already, plus new FAQ/ product support writing copy to add to the website. Although on the surface this isn't a difficult job, it requires a pro-active business savvy person who can think logically about the information we provide you. We want customers to have a smooth experience and this is the main portal through which all customer service needs will be answered. CSS coding + HTML editing to customise the CRM system will be required. Experience with [login to view URL], [login to view URL], [login to view URL], zohoCRM or other such CRM online SAAS software is required. Newbies welcome - but milestones will be created to measure your performance. Opportunity for repeat projects/ additional work exists.