Sean M.

## BIO Desktop Administrator, Medium-sized contractor, Appleton, WI, 2008 - Present • Managed 750 end-user accounts and systems distributed in six states • Led annual upgrade of estimating department software • Maintained system images • Administered Help Desk system • Provided Level 1 and Level 2 support to end users on hardware, software, and telephony issues • Currently leading effort to deploy Microsoft Office 2007 to entire company Network Administrator, Manufacturing facility, Ripon, WI, 2007 - 2008 • Provided full-time support of IT infrastructure for two facilities • Assisted division-level IT staff with supporting remote facility • Redesigned one facility's network to replace legacy equipment and network topology • Improved stability and uptime of IT infrastructure by replacing outdated hardware and software • Led project to relocate computer room • Developed and modified daily reports for production reporting system • Worked with plant management and operations to develop yearly technology plans and budgets IT Consultant, Small Real Estate Company, West Bend, WI, 2006 - 2007 • Increased employee efficiency by developing automated sales tracking system IT Intern, Small non-profit, Fond du Lac, WI, 2005-2006 Education and Certifications Cisco Certified Entry Network Technician (CCENT) – May 2009 Bachelor of Science in Applied Information Technology ## Area of Expertise Networking: Microsoft Active Directory, Microsoft Exchange, Cisco, HP ProCurve, VMware Microsoft Windows Operating Systems: Windows XP, Windows 7, Windows Server 2003, Windows Server 2008, Windows Terminal Server Systems Management: Microsoft Systems Management Server, Group Policy, Symantec Endpoint Protection, Dell OpenManage Database: Microsoft Access, Microsoft SQL Server Programming: Visual Basic, Visual Basic Scripting, Microsoft PowerShell Telephony: Mitel, Avaya Other: Adobe Photoshop, Helpstar Help Desk Software, Lotus Notes, Blackberry devices