Hello! My name is Beatriz, and with over five years of experience in customer experience, I have cultivated robust leadership skills through roles ranging from customer service agent to team supervisor and operations coordinator. Recently, I seized an opportunity with an American company where I provided technical support to tutors from the USA, Canada, the UK, and Mexico. My responsibilities included addressing technical queries, enhancing product features, and delivering support through phone, chat, and email channels.
My ability to quickly adapt, coupled with excellent technological proficiency, sets me apart. I am well-versed in various tools and systems, including Microsoft Excel, Word, BI, Projects, Zendesk, and Google Products. My English proficiency is excellent, enabling me to communicate seamlessly professionally.
I am an enthusiastic, organized individual passionate about leadership and collaborative team efforts. I thrive on learning and continuously strive to enhance my skills, making me an ideal candidate for contributing significantly to any professional endeavor.