Rupak S.

Over the last more than 10 years the knowledge, skills and experience that I have gained with the previous organizations to provide excellent customer support related to broad band trouble shooting, banking and other areas would make me an ideal fit for the role of Technical Support/Customer Support / Sales and Marketing / Digital Marketing / SEO specialist / Blogger / content Writing I am a team player and also expert in troubleshooting by implementing my own strategies. As I am exposed to a wide variety of client's, I have developed a flexible and innovative approach to provide effective and efficient solutions. MY SKILLS: --GPO --Providing telephone diagnostic technical support of software. --Experience in administering the Desktop, Laptops and Backup & Peripherals. --Experience in installation and support of Windows /XP/vista/Windows 7 / MAC OS , etc. --Configuring Email using Microsoft Outlook / Outlook Express/windows mail, ---Windows Live Mail etc.,; Analyzing systems and identifying potential issues with computer systems. --Applying operating system updates, patches, and configuration changes. --Configuring home networks and setting up LAN. --Installing and configuring new hardware and software. --Resolving problems and provided solutions for technical and service issues. --Providing guidance and online maintenance for the customers on the hone. --Utilizing troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts. --Arranging and scheduling work based on time and complexity requirements, exercised sensitivity to due process and proper pacing.