Jinefer V.

Hello there! I'm Jinefer R. Velardo, a 35-year-old dedicated professional with a passion for customer service excellence and a solid background in call center operations. I'm happily married and a proud parent of three wonderful kids. With 7 years of call center experience under my belt, I've honed my skills as a Customer Service Representative and Sales Agent, making meaningful contributions to companies in the telecommunications and financial sectors. Professional Background: Property Manager - 2years- handled different property management tasks. Long and short term rentals. Customer Service Representative (Financial Company) - 7 Years: I've been providing top-tier customer service in the financial sector for the past 7 years. My expertise in handling inquiries, resolving concerns, and maintaining positive customer relationships has been key to my success in this role. Customer Service Representative/Sales Agent (Telco Company) - 4 Years: In this dynamic role, I managed both customer service and sales responsibilities simultaneously for over 4 years. This experience has given me a well-rounded understanding of customer needs and the ability to effectively communicate product benefits. Real Estate Acquisition Manager for 2 years. I handled cold calling, qualifying leads, analyzing properties and closing deals. What Sets Me Apart: Adaptability and Learning: I thrive as a fast learner, always open to training opportunities that can enhance my skills. My patience allows me to grasp new concepts efficiently. Hard Work and Dedication: My work ethic is unwavering. I'm committed to putting in my best effort, ensuring I deliver outstanding results and contribute positively to any team. Time Management: Being a goal-oriented individual, I excel in managing my time effectively. This enables me to handle tasks promptly while maintaining quality. Autonomous Work: I'm self-directed and capable of working independently without constant supervision. My ability to stay focused and organized empowers me to meet and exceed expectations. Availability and Aspirations: I'm available any day of the week and I'm ready to dive into a new opportunity as soon as possible. I'm actively seeking part-time/ full time roles as a virtual assistant, customer service representative, or any home-based position where I can apply my skills and dedication to make a positive impact. If you're looking for a dedicated, detail-oriented, and motivated professional who values excellence in customer service and strives for continuous improvement, I'd love to connect with you. Feel free to reach out to me to discuss how I can contribute to your team's success. Thank you for considering my profile, and I'm looking forward to the chance to collaborate with you. Best regards, Jinefer R. Velardo