• Recruitment, training and monitoring of staff
• Design and deliver call center modules, Language and Telemarketing script.
• Developed and taught English language courses focusing on the specific needs of customers.
• Teaching about cultural awareness, geography, vocabulary, pronunciation, accent, intonation, grammar and basic telephone etiquette
• Excellent communication skills in English & French, both written & spoken and excellent telephone skills
• Excellent customer services skills and MQA registered trainer
• Good organizing, administrating & leading skills
• Computer literate