Hi! appreciate you checked on my profile. Top Customer Service Retention Agent here for over 6years handled inbound calls, live chats, and email support resolving customer complaints and promoting conflict resolution. I am a reliable, determined, and resourceful customer service professional.
I can work independently and I'm a team player as well. I look forward to educating and transferring my own ways to others to help them grow as well in this field. I also set my own target metric for myself for self-enhancement. I challenge myself that I can still do better than what I'm already doing. Always looking forward to more opportunities for self-growth and not stopping from learning new things.
Proud achievements that I can share with you:
- Customer Satisfaction Rate of 96%
- Consistently hits monthly sales goals
- Top 2 agents in May 2018 scores 106.23%
- Top 1 agent in August 2018 scores 105.44%
- Top Alpha Support in March 2019 scores 105.50%
- Received an Awesome Award in August of 2019 given to the top 10 highest rate agents who passed all metrics for 6 consecutive months.
- Consistently have my own team on Top 10 in all teams in the line of business for 7 consecutive months.
- Constantly hits team monthly sales goals.
I can help you with:
- Answering inquiries through phone, live chat, and email follow-up support
- Billing issue resolution includes payment, disputes, and refunds
- Performing basic troubleshooting for company product
- Upsells
- Customer retention service
- Order taking
- Shipping, Tracking, and Returns
- Data Entry
Looking forward to chatting or having a call with you so I would know what I can do for you and for your business.