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Customer Service Associate Convergys Philippines Inc., Bacolod City, Philippines December 7, 2015 – Present Job Description: - Works as a Chat Support Analyst - Assigned as eCare Billing Representative - Explains to the customer the Itemized billing statement in order to let the customers be educated. - Answers Customers questions regarding billing issues to solve billing disputes. - Sells new products and educate the benefits that they can get out of their services. - Creates simple troubleshooting skills to customers, line internet troubleshooting guides. - Educate the customer about their services feature. - Must comply with the Company’s standards in delivering services to the Client. - Assign with the U.S. Largest Cable Company Comcast Xfinity.