Customer Reference Manager, English speaking, home-office
$8-15 USD / ώρα
We are looking for a customer centric Reference Representative to work on the Global Reference Program. It is a unique opportunity to work on a well-established corporate program for Business Solutions and become a part of a multinational team of customer reference representatives from around the world. We are now looking for a reference representative covering South-East Asia.
What is the Customer Reference Program?
The Reference Program is a Global support center for sales and marketing teams. The main responsibilities consist of working with the reference clients - onboarding them into the program, fulfilling customer & partner requests and working with internal databases. For more information check out the definition of a Reference Program on Wikipedia:
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The ideal candidate is fluent in English (spoken & written), has great communication skills and experience in working in large organizations.
Main responsibilities will include:
Responsible for customer satisfaction
Answering incoming customer requests
Onboarding new customers into the Reference Program
Training the teams on how to search for references
Ensure customers’ needs are met during the reference process
Communication with the customers both internal and external
Database search and data clean up
Regular communication with the virtual team members
Monthly reporting of achieved results
Desired skill set:
Experience in building strategic customer references
Customer support or marketing experience
Ability to work with cross-functional teams in a global organization
Understanding of software sales
Program management skills
Great communication skills
Ταυτότητα Εργασίας: #11032648
Σχετικά με την εργασία
14 freelancers κάνουν προσφορά κατά μέσο όρο $25/ώρα για αυτή τη δουλειά
I've been a customer service agent for 7 years with 8 years experience in psychology that helps me exhibit great leadership qualities. I've worked with notable companies like AT&T, McAfee etc and taken roles like c Περισσότερα
Hi there, My name is Sachin and I'm full time virtual assistant with a 4 years of experience in Internet marketing, web research and social media management. I also did a lot of admin work like email and travel Περισσότερα
Thank you for considering my proposal, I do sincerely appreciate the time that you have taken to do so. With over 25 years of experience to offer, including the roles of Virtual Assistant, Secretary, Medical Reception Περισσότερα
My name is Haziq Khalid. I am from Lahore, Pakistan (UTC+5). I have an experience of 2 years in handling the sales and customer support of 2 major American companies. I was a team leader for a team of 20 people and ma Περισσότερα
Hi. I am writing in response to the Customer Reference Manager opening in your company. I worked in a call center as a representative and a team manager for 5 1/2 years. The account is a financial institution base in Περισσότερα
- I'm an IT Professional with 15 yrs+ experience will be able to understand software terminology - Relevant of experience in customer support for more than 2 yrs - Proficient in English read/write - Effective Te Περισσότερα
Good day! I would love to work with your team as your Customer Centric Reference Representative. I believe I am qualified to be hired as I have always practiced customer service from my past jobs as a Customer Se Περισσότερα
Good evening, I am fully fluent in English and Spanish. I have worked for a small nonprofit with a big name for over 5 years. I have been in charge of everything from customer service, calendar management, Executive Περισσότερα
