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Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.
Here's some projects that our expert Customer Support specialists made real:
The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!
Από 132,458 αξιολογήσεις, οι πελάτες αξιολογούν τους Customer Support Specialists με 4.9 από 5 αστέριαCustomer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.
Here's some projects that our expert Customer Support specialists made real:
The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!
Από 132,458 αξιολογήσεις, οι πελάτες αξιολογούν τους Customer Support Specialists με 4.9 από 5 αστέριαLa actividad consiste en pedir información y solicitar dos cotizaciones de manera presencial en dos empresas asignadas por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en las empresas y sucursales asignadas para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado a cada sucursal,...
La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...
We're looking for a few dependable, empathetic people to support adults through confidential, non-judgemental conversations. You’ll help clients discuss everyday stress and sensitive personal issues, explore practical next steps, and keep brief session notes. We specialise in negotiating taboo topics, and being a listening hear to clients who need a vent, and to assist them with solutions and advices. The role is fully remote. No formal counselling qualification is needed, but strong listening skills, English, a calm manner, and respect for confidentiality are essential. Live training will be provided before you begin, with short refreshers as needed. Please share your availability, relevant listening or support experience. A quiet, private space is required. Looking forward ...
We're looking for a few dependable, empathetic people to support adults through confidential, non-judgemental conversations. You’ll help clients discuss everyday stress and sensitive personal issues (adult rated), explore practical next steps, and keep brief session notes. We specialise in negotiating taboo topics, and being a listening hear to clients who need a vent, and to assist them with solutions and advices. The role is fully remote. No formal counselling qualification is needed, but strong listening skills, English, a calm manner, and respect for confidentiality are essential. Live training will be provided before you begin, with short refreshers as needed. Please share your availability, relevant listening or support experience. A quiet, private space is required. Lo...
Preciso de alguém que assuma o suporte ao cliente por telefone totalmente em português. O trabalho envolve: • Atender chamadas recebidas de forma cordial, esclarecendo dúvidas e registrando cada contato em nosso sistema. • Seguir um roteiro simples para identificar o problema do cliente e oferecer a solução apropriada ou encaminhar a questão ao setor responsável. • Manter registros organizados das ligações, incluindo nome do cliente, resumo da solicitação e status da resolução. • Comunicar-se com clareza, mantendo postura profissional e empática em todas as conversas. Forneço treinamento inicial sobre os serviços da empresa, scripts de atendimento e ace...
# Job Interview Support Assistant — Remote **Job Type:** Freelance / Contract **Location:** Fully Remote **Hours:** Flexible, based on scheduled interviews **Experience:** Entry-level to experienced candidates welcome **English:** Strong spoken and written English required ## About the Role We are looking for a reliable **Job Interview Support Assistant** to help with candidate communication, interview coordination, preparation, and follow-up for remote job applications. The ideal person is comfortable communicating professionally in English, joining online meetings, following detailed instructions, keeping track of schedules, and communicating clearly with recruiters and hiring teams. This is a freelance role with flexible hours. Interview schedules may vary depending on client...
Quiero implementar un asistente virtual que responda a mis clientes por WhatsApp de forma rápida y profesional. Las principales tareas que deberá cubrir son: • Responder consultas sobre nuestros productos y servicios. • Brindar soporte técnico básico. El tono siempre debe ser formal y educado, manteniendo la coherencia tanto en español como en inglés, ya que solo necesitaremos esos dos idiomas. Necesito: 1. Diseño del flujo de conversación para cada tipo de consulta. 2. Redacción de respuestas modelo en ambos idiomas. 3. Configuración o integración del bot con la API de WhatsApp (o plataforma equivalente que recomiendes). 4. Pruebas iniciales para asegurar que las respuestas se entrega...
I’m locked out of an old Gmail address and have exhausted every standard route that Google offers. I already tried the recovery email, linked phone number, and my original security question, yet each path ends with the message that no recovery options are available for this account. Two-factor authentication was never turned on. I need someone who knows the deeper nuances of Google’s account-recovery workflow—forms, escalation channels, supporting documentation, and timing—to walk me through the exact steps (or handle them on my behalf where possible) until I regain full access. Deliverables: • A clear, step-by-step recovery plan tailored to my case • Submission of any required forms or evidence to Google • Confirmation that the mailbox is a...
Customer Support Representative We’re looking for a reliable and experienced Customer Support Representative to join our team. Responsibilities: - Respond to customer questions through email, chat, and other channels - Resolve customer issues and provide helpful solutions - Handle customer requests professionally and efficiently - Escalate complex issues when necessary - Maintain accurate customer records Requirements: - Previous customer support experience - Strong written and verbal English - Excellent communication and problem-solving skills - Patient, professional, and dependable - Comfortable working independently and as part of a team
I need help resolving an issue with my Windows computer. I can't get the shop to provide me with the new login code for my organization account. Also my iPhone Ideal Skills and Experience: - Proficient with Windows OS - Experience with organizational account setups and login issues - Problem-solving skills - Ability to communicate effectively
I need reliable help growing our outreach lists and keeping routine admin flowing. Your main focus will be researching mobile diesel technicians, heavy-duty technicians, and trucking companies, then adding each new prospect’s contact name, email, and phone number into our shared spreadsheet in a clean, consistent format. Beyond the research, you’ll sort the inbox, log data, post status notes on ongoing outreach, and send follow-up emails I draft for you. A short daily or weekly progress message is all that’s required to keep us in sync. You should be comfortable working inside Google Sheets or Excel, write clear English, and thrive on accuracy and independence. Prior lead-gen or virtual-assistant experience is welcome but not essential; attitude and attention to det...
We are looking for an E-commerce Virtual Assistant to support the day-to-day operations of multiple UK-based e-commerce marketplace accounts. The selected candidate will work with a UK team member and receive guidance on managing accounts across Amazon, eBay, TikTok Shop, and Temu. This role is ideal for someone who is detail-oriented, comfortable working with online marketplaces, and willing to learn and follow established processes. Key Responsibilities Manage and maintain product listings across Amazon, eBay, TikTok Shop, and Temu. Create and update product titles, descriptions, specifications, images, pricing, and other listing information. Perform product research and competitor research when required. Manage inventory and keep product information up to date. Assist with order proce...
I need someone who can step in right away and take complete care of my weekly laundry—washing and drying, ironing, and the occasional item that requires dry-cleaning. The total load is light (less than 10 lbs per week), but I still want each piece handled as if it were delicate. Your workflow should combine eco-friendly washing, high-efficiency drying, and standard techniques where appropriate so that fabrics come back fresh, pressed, and ready to wear. Reliability and quick turnaround are crucial; I’d like a predictable weekly schedule that we can fine-tune together once we start. Deliverables each week • All garments washed, dried, and folded or hung • Items needing press work crisply ironed • Dry-clean–only pieces returned spot-free and properly ba...
Full-Time Customer Support & Technical Assistance We are looking for an experienced, fast, and efficient customer support representative with excellent computer skills and strong typing speed. This is a full-time position. You must be available to dedicate your full working time to this job. If you are unable to commit fully, please do not apply. Job Responsibilities - Handle customer support through email. - Respond to customers quickly and professionally. - Provide remote assistance to customers. - Guide customers through software installation and activation. - Troubleshoot software-related issues and provide solutions. - Work efficiently while handling multiple customers and tasks. - Navigate quickly between applications, tabs, and tools. Working Hours - 10 hours per day - 7 d...
Busco a alguien que se encargue de atender a mis clientes en español exclusivamente por WhatsApp. El trabajo consiste en responder dudas, resolver incidencias sencillas y dejar constancia de cada conversación en nuestro registro interno. Horario requerido: de 10 AM a 6 PM (hora local que acordemos como referencia), de lunes a viernes. Dentro de esa franja espero respuestas ágiles y un tono cordial que mantenga la satisfacción del cliente. Entrego un número de WhatsApp Business ya configurado, guías de preguntas frecuentes y acceso a la base de datos de pedidos para que puedas verificar estados o actualizar información cuando sea necesario. Si surge un caso complejo, solo necesito que lo escales siguiendo el procedimiento que te proporc...
Necesito a alguien que atienda mi canal de WhatsApp en horario laboral, respondiendo en perfecto español y con tono cordial y resolutivo. La mayor parte de los mensajes son: • Problemas con pedidos: estatus de envío, cambios o devoluciones. • Consultas sobre nuestros productos o servicios: características, precios y disponibilidad. Busco respuestas claras, rápidas y siempre orientadas a la satisfacción del cliente. Quiero que cada conversación quede registrada dentro de WhatsApp Business y que al final del día reciba un breve resumen con los casos atendidos, los pendientes y cualquier incidencia que requiera mi intervención. Valoraré experiencia previa en atención al cliente digital y buena redacció...
I need a dependable partner who can take routine administrative work off my plate so I can stay focused on higher-level priorities. You’ll handle a mix of online research, information organization, document management, data entry, calendar upkeep, and whatever other light admin tasks pop up during the week. The role is fully remote and largely self-directed, so I value clear communication, meticulous attention to detail, and a proactive mindset. I care less about how many years you’ve spent as a VA and more about your reliability, organization, and willingness to learn. If you can keep information tidy, meet agreed deadlines, and flag issues before they become problems, we’ll get along well. Looking forward to working together.
I run parallel Shopify and WooCommerce stores and want to hand over the day-to-day workload so I can focus on growth strategy. Your job is to keep both storefronts running smoothly and profitably. Product listing & management • Add every new SKU to both platforms, ensuring images, variants, tags and collections match each site’s formatting rules. • Refresh existing listings when prices, descriptions or policies change. • Monitor stock levels daily and sync any discrepancies between warehouse reports and the live catalog. Customer support & order fulfillment • Reply to email, chat or ticket enquiries with a friendly, brand-consistent tone, aiming for same-day resolution. • Generate shipping labels, book carriers and mark orders fulfilled so...
Call Center Ve Canlı destek Personeli arayışımız bulunmaktadır. 18 - 40 yaş arası, deneyimli veya deneyimsiz Eğitim mevcuttur. Çalışma Şartları Pozisyon:Çağrı merkezi Çalışma Modeli: Home office (Uzaktan) 18 - 35 yaş arası, deneyimli veya deneyimsiz Call Center Ve Canlı destek Personeli arayışımız bulunmaktadır. Çalışma Şartları Çağrı merkezi için Gerekli ekipmanlar : Bilgisayar kulaklık ve Ethernet kablosu. Çalışma saatleri: 09.30 – 18.30 Toplamda 90 dakika mola hakkınız bulunmaktadır blok olmayacak şekilde kullanabilirsiniz Sabit izin günü: Pazar Görev Tanımı: Çağrı merkezi personeli; markanın mevcut veya potansiyel müşterilerini bilgisayar aracılığıyla, mikrofonlu kulaklık kullanarak arar. Temel...
I need a reliable virtual assistant who can jump straight into day-to-day administrative support and keep my workload tidy and on track. Because this role calls for an intermediate skill level, you should already feel comfortable handling routine back-office tasks without step-by-step supervision and be able to suggest small process improvements as you notice them. Here’s what matters most to me right away: • Clear, prompt communication during agreed-upon working hours. • Accurate, organized execution of any administrative task I delegate—whether it’s updating internal records, following up on outstanding items, or keeping shared documents in good order. • A short wrap-up note at the end of each work session so I always know what’s done and w...
I need a confident presenter who thrives on live product demonstrations and understands CRM software inside-out. Each day I’ll pass you fresh, pre-qualified leads complete with their preferred time slots; your job is to walk them through my travel-agent-focused quotation and CRM platform, answer questions in real time, and steer the conversation toward a paid subscription. You’ll have screen-share access to a fully loaded demo account plus a quick-start script. I’m counting on your product-demo skill to highlight the workflow advantages for tour operators, show off the quotation generator, and prove how our built-in CRM keeps follow-ups organised. When prospects are ready, you’ll handle the sign-up paperwork and collect payment—everything tracked in our porta...
Atiendo a mis clientes por WhatsApp y necesito que un(a) especialista en atención al cliente continúe esa labor los fines de semana y días festivos. El enfoque principal es ofrecer respuestas claras y cordiales a consultas generales: horarios, precios, políticas y cualquier duda básica que pueda surgir. Qué espero de tu parte: • Monitorizar el número oficial de la empresa durante sábados, domingos y feriados. • Responder cada chat en un tono cercano y profesional en menos de 5 minutos. • Registrar las preguntas frecuentes en un breve informe para que podamos mejorar nuestro servicio. • Escalarme de inmediato cualquier tema que exceda las consultas generales (problemas técnicos, quejas formales, etc....
I am expanding an online peer–support service that deals with a wide range of adult topics, from everyday stress to more sensitive personal issues. To keep up with demand I need reliable para-counsellors who can hold confidential, non-judgemental conversations by chat or voice. The work centres on: • Offering empathetic, solution-focused support to adult clients. • Keeping concise session notes in our secure portal. • Attending the live, instructor-led training I provide before you begin taking sessions, as well as short refreshers when new protocols are released. You do not need a formal counselling qualification; what matters most is a calm demeanour, strong listening skills, fluent English, and a stable internet connection. If you already have counselling, coachin...
I need timely, friendly responses sent across three key channels—social-media replies, email, and live chat—so every customer feels heard within minutes, not hours. The bulk of the work happens on our social accounts, where you will: • Moderate and respond to Comments • Manage and answer Direct messages When a question comes in, you’ll draft a clear, brand-aligned reply, log the interaction in our CRM, and flag anything that needs escalation. For email and chat you’ll use our existing templates, updating them when a personalised touch is required. Success is measured by response time, accuracy, and customer satisfaction. Please highlight your relevant experience handling social media, email, and chat inquiries; that single piece of information will ...
I run an online store focused on beauty and health items and the sales volume is starting to outgrow the time I can spend in front of my phone. To keep every potential buyer warm while also freeing me to source new products, I want a reliable freelancer who can sit in my WhatsApp inbox, answer questions, guide shoppers toward the right items, and close the sale. Here’s what you’ll actually do day-to-day: • Respond quickly and politely to every incoming WhatsApp message. • Give clear, accurate information about each beauty or health product, including benefits, price, stock and simple usage tips. • Capture order details in the agreed Google Sheet so I can arrange payment and shipping without chasing missing data. • Nudge undecided visitors toward pur...
I’m ready to hand off a steady flow of routine work to a dependable local virtual assistant who can jump in quickly and keep things running smoothly while I focus on higher-level projects. You’ll handle three core areas for me: • Administrative support – keeping my inbox and calendar tidy, preparing simple documents, arranging appointments, and following up on outstanding items. • Customer service – replying to customer enquiries, resolving minor issues, and ensuring every message receives a friendly, helpful response within 24 hours. • Data entry – updating spreadsheets and online databases with perfect accuracy and flagging any inconsistencies you spot. We’ll communicate almost entirely by email, so you’ll need to writ...
Meta Verified for Business Specialist Needed – WhatsApp Business Plus Subscription Issue I am looking for an experienced Meta Business / Meta Verified specialist with specific experience handling Meta Verified for Business subscriptions on WhatsApp Business. I previously had an active Meta Verified Business Plus subscription for my WhatsApp Business account, but I am now unable to purchase or renew the Business Plus plan. I need an experienced specialist to diagnose why Business Plus is no longer available to my account and help me escalate the issue to Meta Support. What I need help with: - Review my WhatsApp Business account and its Meta Verified status/history. - Review my Meta Business Portfolio/Business Manager setup and determine whether anything there is affecting my elig...
# AX Media — Remote Cold Caller / Appointment Setter AX Media is looking for motivated people to join our remote sales team as Cold Callers / Appointment Setters. Students can also apply. Previous experience is not mandatory. ## About the Role Your main responsibility will be to contact clinics and businesses, introduce AX Media, explain our website service briefly, identify interested prospects, and book a demo or meeting for our sales team. You will not be expected to handle the complete sales process. Your primary goal is to generate genuine interest and arrange a qualified appointment. ## Work Requirements * Remote / Work from Home * Approximately 3–5 hours of work per day * 26 working days per month * Daily target: approximately 50–150 calls * Initial 5–...
* **Rider Visibility & Direct Contact:** Display the assigned rider's details to the customer and include a 1-click button to call them directly. * **Live Order Tracking:** Integrate Google Maps to provide real-time location tracking of the rider during delivery. Push notification of delivery and status change of the Rider * **Feedback & Complaint Channels:** Add two dedicated tabs within the interface—one for general feedback and one for lodging complaints. * **Post-Delivery Dispute Resolution:** Introduce a feature allowing customers to raise a dispute (e.g., for missing items or partial deliveries) after an order has been marked as completed. ### Dispatch & Admin Controls * **Automated Order Routing:** Implement an auto-dispatch system that assigns incoming orde...
I’m handing over the front-to-back recruitment cycle for several Virtual Assistant roles and need a partner who can own it from job post to onboarding. Your day-to-day will start with crafting and publishing attention-grabbing ads on LinkedIn—the primary platform I’d like to focus on—then move straight into screening every résumé and application that comes in. From there, you’ll schedule and run first-round interviews, forwarding only the strongest profiles to me for final approval. Each applicant must receive clear, consistent information about the role’s core duties as well as the expected work hours and performance standards. Once a candidate accepts, I’ll count on you to guide them through contracts, tool setup, and their first-w...
Busco a un agente de chat remoto que atienda consultas de atención al cliente los lunes y miércoles entre las 17:00 y las 20:00 (hora local). Durante ese periodo deberás: • Responder de forma clara y cordial a las preguntas de los usuarios. • Aplicar técnicas de resolución de problemas cuando surjan incidencias o dudas complejas. • Registrar breves notas de cada interacción en nuestro sistema para que el historial quede actualizado. Trabajo con una sola ventana de chat web (sin llamadas ni redes sociales) y proporcionaré guías de respuestas frecuentes, acceso a la base de conocimientos y formación inicial sobre el producto. Valoraré experiencia previa en soporte escrito y tu habilidad para manten...
I need a dedicated recruiter who can jump straight onto the phone, cold-call incoming leads, and lock in customer-service staff who are able to start the very same day. You will work full-time, Monday through Saturday, 9 AM-7 PM Eastern, and begin with a paid three-week training and evaluation period so we can fine-tune your approach before you fly solo. Fluent, confident spoken English is essential because most of the job happens on live calls. A background sourcing talent for cleaning or similar high-turnover service industries will make it much easier for you to recognise the right attitude and reliability in applicants. Please focus your proposal on the recruiting experience that proves you can fill urgent customer-service vacancies under tight deadlines—numbers, time-to-hire me...
I need a reliable virtual assistant who can keep my week running smoothly. Your top priority will be scheduling: managing my calendar, setting new appointments, and making sure every change is reflected before the next week begins. Each Friday you’ll review upcoming commitments, add or adjust entries I send over email or Slack, and flag any conflicts so I start Monday with a clean, accurate schedule. As we get comfortable, I’ll expand your responsibilities to light email triage, basic task tracking, and tidying up documents in Google Drive. No advanced technical background is required—I’ll provide step-by-step training, templates, and SOPs for everything we do. The role is hourly, long-term, and built on clear communication. If you’re organized, proactive, a...
# AX Media — Remote Cold Caller / Appointment Setter AX Media is looking for motivated people to join our remote sales team as Cold Callers / Appointment Setters. Students can also apply. Previous experience is not mandatory. ## About the Role Your main responsibility will be to contact clinics and businesses, introduce AX Media, explain our website service briefly, identify interested prospects, and book a demo or meeting for our sales team. You will not be expected to handle the complete sales process. Your primary goal is to generate genuine interest and arrange a qualified appointment. ## Work Requirements * Remote / Work from Home * Approximately 3–5 hours of work per day * 26 working days per month * Daily target: approximately 50–150 calls * Initial 5–...
The project for my book, “Becoming Her,” was unexpectedly removed from my dashboard, leaving me unable to leave feedback or open a formal report on the freelancer who handled the design and development work. I need help navigating Freelancer’s systems so I can: • regain access to the original project thread, • submit an accurate public review, and • lodge a formal report detailing that the freelancer did not follow the agreed-upon specifications and that serious miscommunication occurred. I already have complete evidence ready—screenshots of our discussions, the written requirements, and every file the freelancer delivered—so you’ll have everything you need for clear, well-documented correspondence with Freelancer Support. Deliverab...
I’m looking for a dependable assistant who can cover customer support during Eastern Standard Time business hours. Your core focus will be: • Answering incoming emails with clear, professional replies • Handling phone inquiries, routing or escalating when needed, and logging call details Alongside support, I’ll occasionally hand you straightforward administrative tasks such as light data entry or appointment reminders to keep operations running smoothly. What I value: • Prompt response times and good ticket-tracking habits • Polite, confident phone etiquette that turns issues into positive experiences • Comfortable switching between support duties and simple admin work without missing a beat Weekly hand-off: At the end of each week, I’...
Sales Development Representative: Generating leads through social media and email communications. This is outbound lead generation. Your workflow will consist of taking a lead list and then reaching out to these people on differing platforms and building a report. Your ultimate goal will be to learn more about the person/business or try and get referrals for who does this in this division. You will have to follow a message quota system with around 200 messages per week, with around 10 to 20 converted messages backs. We want someone with historical experience. Therefore, to be considered, I want you to: 1. State what experience you have. 2. Show proof of that experience. 3. Send an introductory video explaining something technical about your experience as a Sales Development Representative...
I need a reliable, detail-oriented virtual assistant located in Pakistan to keep my day-to-day operations running smoothly. The role blends light customer interaction with core administrative duties and a touch of social media work, so you should feel comfortable switching hats during the day and communicating in clear, friendly English and Urdu when needed. PART TIME/FULL TIME - LONG TERM Here is what I will count on you to handle: • Data entry: keep spreadsheets and online records up-to-date and error-free. • Email management: sort, flag, and draft replies so nothing slips through the cracks. • Scheduling & calendar coordination: set meetings, send reminders, and resolve conflicts quickly. • Social media management: plan and queue posts, especially on Pinte...
Sto organizzando un piccolo team di operatori madrelingua italiana che si occupi esclusivamente di servizio clienti tramite app di messaggistica (WhatsApp Business e simili). Il compito principale sarà fornire assistenza sui nostri prodotti: guidare i clienti nell’uso, risolvere piccoli intoppi, inoltrare tempestivamente eventuali problemi complessi al reparto tecnico e mantenere sempre un tono cordiale e professionale. Cerco persone abituate a scrivere in modo chiaro e rapido, capaci di gestire più conversazioni contemporaneamente senza perdere dettaglio. La disponibilità va distribuita su fasce orarie che coprano mattina, pomeriggio e una parte della sera; definiremo i turni insieme in base alle vostre preferenze e ai volumi stimati. Accetterò soltanto...
Tengo una tienda de comercio electrónico y quiero ofrecer atención al cliente en español exclusivamente a través de WhatsApp durante horario de oficina. Lo que necesito: • Responder de forma rápida y cordial a preguntas sobre productos, estado de pedidos, cambios o devoluciones. • Registrar cada conversación en WhatsApp Business y un sencillo reporte diario en Google Sheets con los casos atendidos y cualquier incidencia que deba escalarse. • Mantener un tono empático y profesional que refuerce la confianza de los compradores. Requisitos clave: – Español nativo o nivel equivalente con excelente ortografía. – Experiencia previa en atención al cliente para comercio electróni...
Necesito optimizar mi servicio de atención al cliente en redes sociales y dentro de nuestra aplicación móvil. Mi prioridad es reducir drásticamente el tiempo de respuesta en Facebook, Instagram y similares, manteniendo un tono cercano y profesional que refuerce la confianza de los usuarios. Además del monitoreo y la interacción en redes, quiero habilitar dos canales complementarios dentro de la app: • Soporte por correo: configurar la bandeja, flujos de tickets y plantillas para consultas frecuentes. • Base de conocimientos: estructurar y redactar artículos claros, con búsqueda interna y categorías bien definidas. Busco a alguien que: • Gestione mensajes, comentarios y menciones en tiempo real. • Dise&...
I need a reliable person to take over all customer email interactions that arrive in my Gmail inbox. The role is purely email-based—no phone calls or live chat—so you’ll be living inside Gmail each day, replying promptly, keeping the tone friendly, and making sure every customer feels heard. Most of the messages are straightforward general questions about our products, shipping times, and return process. When answers aren’t already documented in our FAQ, you’ll flag them for me so we can expand our knowledge base together. Because response time is critical for us, I’m looking for someone who can check the inbox several times throughout the workday (Monday–Friday) and clear the queue before end of day in my time zone. Fluent written English, solid...
My verified Google Business Profile for my brand has been wrongly merged into a diffrent GMB profile” an unrelated company. I need the two listings fully separated so that my original profile, along with every customer review, appears once again under RK Enterprises alone. Here is where the situation stands: • I already opened a ticket with Google Support, supplied screenshots, and filled their appeal form, yet weeks later there is still no resolution. • I can provide solid evidence that we are distinct businesses—current business licences, utility bills and tax documents are ready to upload immediately. What I’m looking for from you 1. A clear action plan to convince Google to reverse the merge, reinstate RK Enterprises as its own profile and rest...
Correct Contracts LLC is seeking an experienced Legal Intake and Sales Consultant to support one of our U.S. law firm clients. This is an ongoing independent contractor role through Correct Contracts LLC. The consultant will serve as an important front line contact for prospective law firm clients. The ideal candidate must be professional, confident on the telephone, experienced in sales or client relations, and comfortable following structured legal intake procedures. This is not simply an administrative position. We are specifically looking for someone who can communicate effectively with prospective clients, build trust, conduct structured intake calls, follow up consistently, and help move qualified prospects through the law firm's engagement process. Responsibilities Contact ...
I need a reliable virtual assistant who can keep my inbox—and my customers—under control during CAD. Eastern Time business hours. You’ll work directly in Outlook & QUO, replying to both customer-support and sales-inquiry emails. I’ll share clear written guidelines so you’ll always know our preferred tone, policies, and escalation paths; your job is to adapt those guidelines to each conversation so every reply feels personal and professional. Beyond the inbox, you’ll keep an eye on our cloud-based call-monitoring software. When a call comes in you’ll note key details, route messages to the right teammate, or return a quick email follow-up if needed. Consistent, error-free English—both written and spoken—is essential because you will...
I run a busy portfolio of short-term Airbnb stays and need a proactive Filipino VA who can keep our daily operations humming. Your core focus will be threefold: staying on top of all inboxes, keeping reservations and calendars perfectly in sync, and delivering warm, timely guest support from first inquiry through post-checkout follow-up. Day-to-day you’ll: • Triage and answer guest messages, resolve in-stay issues, and send friendly post-stay notes so our response rate and reviews stay five-star. • Manage email across multiple accounts, flagging anything that needs my personal attention and clearing the rest. • Enter booking data, expenses, and maintenance notes into our Google Sheets tracker with total accuracy. • Update the Airbnb calendar (plus iCal sy...
I run an online store that's been trading steadily for a few years. It's a lean operation - no shopfront, no warehouse, no office - just a couple of laptops, selling everyday products to customers across Australia and overseas. I'm looking for one dependable person to handle the customer side of things from home, anywhere in Australia. This isn't a call-centre job and there's no cold calling or sales targets. It's about looking after people properly: answering their emails and messages, helping them pick the right product, sorting out sizing and delivery questions, following up on orders and fixing the odd after-sale hiccup. At the end of each day, you send me a short rundown of the orders and flag anything that needs my attention. Straightforward, honest wor...
I need a concise corporate phone script that will be read by a native-sounding British female voice for our customer-support line. Callers will be phoning with general inquiries rather than technical or billing issues, so the wording has to guide them smoothly from the initial greeting through to either a quick resolution or a polite hand-off to the right department. The brand voice is formal and professional—think clear, confident and courteous, not chatty—yet it still has to feel welcoming. Please structure the dialogue so that an agent can follow it step by step: opening greeting, caller verification, probing questions, solution or escalation, and a closing statement. Short optional variants for common situations (for example, “caller has no account number”) ...
I’m looking for a reliable Spanish-speaking professional who can run my WhatsApp customer support channel. The focus is atención al cliente, limited mainly to basic FAQs, but I still need both automated replies and personalised follow-ups so every message feels human. Here’s what I expect: • Set up or refine quick-reply templates and simple chatbot flows for the most common questions. • Monitor incoming chats during agreed-upon hours, stepping in with friendly, customised answers whenever an enquiry falls outside the bot’s scope. • Keep response times low and tone consistent with our brand voice. • Log recurring issues or suggestions so we can update the FAQ scripts and improve the automated flows over time. Familiarity with WhatsApp B...
Student & Parent Lead Generation Freelancer I’m looking for a freelancer who can help me generate genuine leads for online Physics/Chemistry classes. What you’ll do: * Find parents/students whose children are currently studying in Classes 10th, 11th or 12th. * Target students preparing for JEE, NEET, or other competitive exams, as well as students studying CBSE/ICSE/ISC/International curricula. * Connect with parents and introduce them to my online classes. * Briefly explain that I offer one-on-one as well as small-group online classes. * Share my profile/class details with interested parents. * Ask interested parents if they would like to attend a FREE DEMO CLASS. * Share the contact details of genuinely interested parents/students with me for further communication. Pa...
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