Joan F.

I am a highly motivated, organized and flexible 26-year old technical support specialist searching for additional work. I am proficient in MS Word and software database, with an accurate and fast paced average typing speed of 70-80 wpm in addition to excellent proofreading abilities. I am an efficient multitasker who handles stress and works around the clock. Having me hired is really a value for money as I am very much detail-oriented, paying attention to minute-details, energetic and is able to work before deadlines. I am both a technical support and customer service specialist at present, serving one of the biggest cable company in the U.S. I am an active listener with outstanding communication skills to interact both with clients and cross-company workers. I can be and independent and team worker, as required. My main function is to provide business clients with efficient support- responded to phone calls, emails and in-person requests. I also instructed and trained end-users regarding computer literacy, ran routine phone troubleshooting and configuration, managed escalations, processed order-entry/sales, and have analyzed and resolved complex technical problems while utilizing advanced resolutions procedures and client tools. Prior to getting hired as a technical support representative, I handled my own business so I am very much exposed with the open market behavior. I focused on wholesale and retail business of dry goods, e.g : RTW products including shoes and accessories, plus a whole lot of market trends depending on the current season. My passion as a writer started off way back in my highschool days, particularly in year 2004 when I began doing feature and news writing for the campus paper. On the last year before graduation, I was assigned as the associate editor, next to our editor-in-chief, and dealt with numerous proofreading tasks and finalizing feature, news and editorial articles including photo-journalist's captions. I also participated in several inter-university press conference and got relevant awards and recognition on behalf of my alma mater. I took Bachelor in Office Administration in college, and was able to attend several on-the-job trainings which enabled me to get into the administrative assistant environment. I worked simultaneously and efficiently on separate data entry and error-corrections tasks, maintained records for completed projects for top-department's future reference and finally made sure database is secured by implementing necessary security measures.