customer service
$15-25 USD / ώρα
Job functions:
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Ταυτότητα Εργασίας: #18759839
Σχετικά με την εργασία
20 freelancers κάνουν προσφορά κατά μέσο όρο $19/ώρα για αυτή τη δουλειά
Hi! I have understood the project and much sure to do this job, I am good in customer service and having good communication skills. Looking forward to your positive response. thanks.
Hi, I am umar hameed from pakistan. I am a web developer but can do this job of customer service also. I am sure if you hire me for this project you won't regret. Regards.
Hi Greetings Interested to work with you as a customer support executive please provide your website link for a quick review thanks
My name is Kemardo Hynes, your humble Customer Service Representative and Telesales agent aiming to be of service to you. I would like the pleasure of discussing this proposal with you. Your needs are important to me a Περισσότερα
I can do this work and deliver exceptional results for you. I will fit in beautifully and be a great addition to the team. I got experience in performing this tasks.
I am really keen to work for you, My profile isn't something which will impress you obviously but I am an experienced and passionate project manager. I would say before scrolling down to see further freelancers. Talk Περισσότερα
Give me your job, Relevant Skills and Experience GiveI can do very well, me your job,
I will be your awesome customer service for this job. I am happy to serve people and provide high level of customer satisfaction. I have worked in BPO industry for over 12 years handling multiple responsibilities of c Περισσότερα
I have almost 6 years working experience in BPO / Call Centre. Expert in customer service. Financial Account. Insurance Phone and email support (multi-tasking) Inbound and Outbound.
Hi My firm engages in providing Outsourcing services and looking at your request, I believe that we can create a process based operation. Please let me know if you would like to connect and then we can discuss this Περισσότερα
If you are looking for an effective customer-focused representative, then I am the one for you. My goal is to always ensure that the customer’s needs are fulfilled. As a mutual fund trader at American Express, I Περισσότερα
Hello there, I am Abu Zafor. I am Fluent in English. I worked customer service, manage and telemarketing job with various types of businesses. I read your job details very carefully. I can manage Your all tasks accura Περισσότερα
I am a native Russian speaker with fluent English. Currently I am working as an account manager at one of the largest European IoT connectivity providers, also have a 4 years of experience in the area of sales. I would Περισσότερα
Been studying and working in the states give me a better understanding of how important is a customer service within a company. I am a agile, multi tasker individual who speaks English, Indonesian and Thai fluently and Περισσότερα
Goodtalk Global Solutions is a full service business process outsourcing call center, offering both onshore and offshore outsourcing, focusing on inbound and outbound call center services, data entry,data processing se Περισσότερα
Hey there! We are a company located in Tucson, AZ with contact centers in Mexico. You can outsource your customer service reps with us. Since we are 3 hours away from the US we can find agents that Speak Native Englis Περισσότερα
