Communication in Health and Social Care Organisations
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Step 1 :any website you do search in or copy make sure you do referencing Step2:
step 2: theories for 1.1 should relate to Classical conditioning (involuntary behavior) – learning by association (Pavlov, 1927).
Operant conditioning (voluntary behavior) – learning by +ve or -ve reinforcement [stimulus-response] (Skinner, 1938).
Social learning theory – learning by imitating others (Bandura, 1973).
step 3: for 1.2 in cloud all communication skills such as: active listening, verbal and non verbal communication, stop talking, remove destruction, demonstrate, delay evaluation, avoid being defensive, leakage, reflect, paraphrase it should also cover tone,pace and clearly for each give example.
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