Εικόνα προφίλ του/της wlauriano
@wlauriano
Member since 9 Ιουλίου 2016
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wlauriano

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I was a corporate sales practioner for 2 years. I can say I am pretty good at sales. During my 2 years employment as a sales practitioner, I was consistent as a team top performer in hitting my sales target. Aside from that, I was also consistent in hitting all the metrics required to measure our performance. Basically, I was a team top performer and has been always been recognized for my hard work as a sales person. The skills I have to reach my achievements with my previous employer were, first of all is probing, we should be able to identify what our customers' needs are; we can't just sell them anything they don't need. Second on the list is product knowledge, you must have confidence on what you are selling and you must be able to present it confidently. Third is something I call back up skills, if your initial offer wouldn't work, there should always be a fallback or an alternative solution. You should not give up on your customers. Always try to find a solution.
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Live Chat Specialist

Apr 2015 - Apr 2016 (1 year)

After working as a Reservation Sales Specialist, I was promoted to different department called the e-Media. I still do the same job, however, sales and customer service are already done through a live chat channel. We still use the same tools but the form of communition is already different.

Reservations Sales Specialist

Apr 2014 - Apr 2015 (1 year)

During my first year with InterContinental Hotels Group(IHG), I started as a Reservations Sales Specialist. My primary job is to assist our guests on their hotel room reservations over the phone. We cater to all InterContinental Hotels globally so our guests also came from different countries. My tasks are, to provide our guests with the hotel amenities, room rates, parking, hotel policies on cancellation, and to disclose all applicable fees on the reservation.

Εκπαίδευση

BS - Psychology

2008 - 2013 (5 years)

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