Jerlinda B.

I've been working at homebase since 2016. I have 2 years and 8 months experience in the BPO industry (handling Inbound and outbound calls, email handling and chat support as well as ticketing support), 3 years experience as a Virtual Assistant/Customer Service Representative of different e-commerce stores such as eBay, amazon and shopify. I also have 1-year experience as an eBay account manager wherein I managed 10 big eBay accounts using cloud; Generating campaign in eBay; Uploading Listings from Salefreaks to eBay; Add Manual Listings; Sending feedback to buyers; Handled returns in eBay; Added tracking details in eBay for shipments/orders; Calls eBay for negative feedback removal; defects and cases closed against us. I also do training and supervise and delegate tasks to other Virtual assistants in the previous. I’m a creative problem-solver who wants to be part of a team that allows me to showcase my ideas and skills while helping the company grow. I’ve worked on several ecommerce stores in the past so I’m familiar with the challenges I’ll face in this role and I know how to address them. Three things that I could bring to the table that most candidates can’t offer: My problem-solving ability that I’ve used to help improve company's performance, in-depth knowledge of the in and out of most of the known ecommerce platforms such as eBay, shopify, etsy, aliexpress etc. With my combined knowledge and enthusiasm for this industry, I know that I would be a good fit for this role.