Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and
hardware, Internet.
Provides one-on- one end-user problem resolution over the phone for user approved Personal Computer (PC) software.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail,
Internet, WLAN and local-area network access problems.
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
Able to provide a full range of support and client relationship services ranging from first through to third line support
and customer on-site visits.
Strong presentation skills.
Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP,etc.,
Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.
Supports multi-message campagnes via e-mail, mail etc.