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Customer Support Part-Time Job (20h/week)

$30 USD / hour

Ακυρώθηκε
Αναρτήθηκε περίπου 9 χρόνια πριν

$30 USD / hour

In order to be considered we will need you to write 4 sample customer support replies to the questions that can be found here: [login to view URL] Reply to this project with the sample replies. We are OneShot, a company that develops Wordpress Plugins and we want to improve the quality of customer service we provide by making an addition to our customer support team. ~20 hours/week, $30/hour, remote, flexible schedule but weekends required Your main responsibility will be to reply to customers asking for help with WP plugins. Currently, we often end up with a backlog on Mondays, so we need you available for about 10 hours on most weekends. Other than that, hours are flexible. Most weeks, we’ll need you for about 20 hours total. 10 hours on the weekend and 10 whenever you want. You’ll be working with two other reps who also have flexible schedules. Most of the time they can get all the tickets done themselves, so however much you want to work is fine. If one week you want to work 30 hours, and one week you only want to work 10 hours, that works for us. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. You need to be able to write with a friendly, upbeat tone, while keeping your replies concise and easy to understand. Your Responsibilities Will Include: • Responding to customer support inquires • Aggregating customer feedback and assisting us with development/product roadmap decisions • Writing concise bug reports based on support tickets that are a result of bugs in our plugins. • Updating our documentation to reflect changes we make to the plugins. Requirements: The only thing we care about is an ability to provide high quality customer support to our clients. Otherwise, there are no special requirements, but here are some things that are good to have: • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support. • Fast and hands on learner. Able to quickly become familiar with our service. • PHP development knowledge. Ability to write PHP functions and work with arrays. • Extensive experience with WordPress including troubleshooting, debugging, and plugin development. Expert-level WordPress knowledge. • Familiarity with XML and CSV file formats, phpMyAdmin, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels • Experience with WooCommerce • Attends WordCamps, meetups, or other industry conferences • Experience working remotely as part of a distributed team • Perfect English In order to be considered we will need you to write 4 sample customer support replies to the questions that can be found here: [login to view URL] Reply to this project with the sample replies. Good Luck!
Ταυτότητα εργασίας: 7757456

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14 προτάσεις
Απομακρυσμένη Εργασία
Ενεργός/ή 9 χρόνια πριν

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14 freelancers δίνουν μια μέση προσφορά $33 USD/ώρα για αυτή τη δουλειά
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Hi , **WORDPRESS MASTERS follow WORDPRESS STANDARDS** -We work only on Wordpress CMS hence we specialize in it. Known for our quality service & great support. Our site will be SEO optimized & high on quality of design. Unlimited revisions to design will be provided. Would like to express my interest to work for you. Please reply back with "Hi" so that I can share my experience. (Due to word limitation, I'm not able to do so in this message) - I look forward to working with you. :-)
$30 USD σε 20 ημέρες
4,9 (100 αξιολογήσεις)
6,9
6,9
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Hello Mate! I am interested in the project you posted. Their are lot of interested people here and they have lot of different things so i dont know you will reply me or not or even read my post or not but i want to let you know that we do have around 245 apps, 119 games and about 190 web based sites and softwares. I can even give you demo for it. I dont want to cheat you saying i did this and that but i want to say one word, if you will go with us you can definitely "TRUST" us. I WILL AGAIN SAY THAT I DONT KNOW THAT YOU ARE GOING TO READ ABOVE OR NOT BUT I WOULD ONLY SAY IF YOU CAN DISCUSS WITH US, YOUR PROJECT IS GOING TO BE DEFINiTE SUCCESS. Thanks
$30 USD σε 20 ημέρες
5,0 (1 αξιολόγηση)
3,2
3,2
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Greetings!!! I am a MCA Post Graduate and Microsoft Certified Professional. I run an ISO certified IT company since last 20 years. I reviewed your project and I am pretty confident to do your project. We develop web applications, responsive web design, which supports mobile, tab, desktop computers and provide SEO services . We use latest technologies like HTML5, JQuery, PHP, Wordpress, Joomla, Codeigniter, Opencart, and Dot Net. This will provide an edge towards your competitor as well as your site will rank well in search engines. We always value client requirement. In order to fulfill client requirement we will provide complete project documentation and wire frame after awarding the project. This approach will make sure client requirement are addressed. Hope you would give me chance to serve you! Regards, Dileep
$31 USD σε 20 ημέρες
5,0 (1 αξιολόγηση)
2,7
2,7
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I am ready to work on weekends also both Saturday and Sundays. I have 8+ years of experience in LAMP development.
$30 USD σε 20 ημέρες
4,7 (2 αξιολογήσεις)
2,4
2,4
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Hello I have read the complete requirements but I am unable to download the pdf document from the link, it is asking me to fulfill some surveys and when I click on it norton blocks some "fake flash update downloads" can you please drop it here I will read it and respond with the answers to the 4 questions. and also i am very much interested in the job and have worked over 1 year with a german company remotely. I will mention my experiences along with the answers to the questions. Thanks much. Atiph.
$33 USD σε 20 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0

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