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Customer service

$15-25 USD / hour

Κλειστή
Αναρτήθηκε πάνω από 5 χρόνια πριν

$15-25 USD / hour

GENERAL DESCRIPTION: Responsible for specimen receipt and preparation, records creation, reporting of results and transferring data to accounts receivable. Ensures all patient data is obtained and maintained in accordance with all applicable HIPAA regulations. Job functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media
Ταυτότητα εργασίας: 18039634

Σχετικά με την εργασία

8 προτάσεις
Απομακρυσμένη Εργασία
Ενεργός/ή 5 χρόνια πριν

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8 freelancers δίνουν μια μέση προσφορά $24 USD/ώρα για αυτή τη δουλειά
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Hello, I will help you to make the customer service app for you and assure you for the ongoing support. I am an experienced dedicated mobile apps developer. I am available full time 40 hours per week for the work. As per your need for the project i have necessary skills and expertise so i can do it perfectly and provide you long term support on fixing bugs and issues quickly. I have around 5 years of experienced in programming and i believe that i can make the best quality work on time line and provide you long term support. My skills are Android ,iPhone, Native and Hybrid apps development using the IONIC, React Native Platform, back-end development using the PHP, MySQL, JSON, API. Awaiting for your positive feedback on my proposal. Best Regards,
$15 USD σε 40 ημέρες
3,4 (24 αξιολογήσεις)
5,7
5,7
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soy experto Relevant Skills and Experience ecpert
$22 USD σε 10 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0

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Σημαία της UNITED STATES
Santa Clara, United States
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0
Μέλος από Οκτ 26, 2018

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