Find Jobs
Hire Freelancers

Someone needed to look for SaaS issues and customer service

$2-8 USD / hour

Ολοκληρώθηκε
Αναρτήθηκε πάνω από 3 χρόνια πριν

$2-8 USD / hour

We have a software as a service. I want to hire someone for 40 hours a week to answer customer service questions and to research issues the customers claim they are having. You will need to research each claim and see if there is a problem arising from an issue with our service. You must have great English, be customer service oriented, and be able to research potential problems.
Ταυτότητα εργασίας: 27386702

Σχετικά με την εργασία

23 προτάσεις
Απομακρυσμένη Εργασία
Ενεργός/ή 4 χρόνια πριν

Ψάχνεις τρόπο για να κερδίσεις μερικά χρήματα;

Πλεονεκτήματα πλειοδοσίας στο Freelancer

Καθόρισε τον προϋπολογισμό σου και το χρονοδιάγραμμα
Πληρώσου για τη δουλειά σου
Περίγραψε την πρόταση σου
Η εγγραφή και η πλειοδοσία σε εργασίες είναι δωρεάν
Βραβεύτηκε στον/στην:
Avatar Χρήστη
Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in this position. I am a proficient and creative WordPress developer with a strong history in website management and development. Experienced in SEO and PPC campaign creation. Expert in all aspects of WordPress website creation, including design, plug-ins, and implementation. Skilled in creating engaging and interactive websites. I do have previous experience in customer support for over a year. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Managing the email list of the company. In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity.
$5 USD σε 40 ημέρες
5,0 (4 αξιολογήσεις)
4,4
4,4
23 freelancers δίνουν μια μέση προσφορά $6 USD/ώρα για αυτή τη δουλειά
Avatar Χρήστη
Hi I am an expert in customer service and can start right away. You can take a look at my reviews for assurance that your project will be done accurately and on time. Hope you will consider my application. Looking forward to working with you.
$5 USD σε 40 ημέρες
5,0 (7 αξιολογήσεις)
5,8
5,8
Avatar Χρήστη
Hello, I have experience in business and educational software. Between 2007 and 2012 I was working for a small USA software company as a member of a virtual team. Since 2013 I've been doing manual testing (hands on experience in agile frameworks; UI/UX, functional, exploratory, user acceptance, regression and database testing of web applications). I'm familiar with html, CSS, JavaScript, SQL queries, C#, Python. I'm also familiar with various online software tools like Office Online, G Suite, Notion, Git, Atlassian Jira, XRay, Azure Boards, web-hosting interfaces, BrowserStack. My desktop system is running Windows 10 Pro and I have cabled Internet connection with over 90 MB/s upstream. Looking forward to learning more about the job requirements, Ella Stern
$5 USD σε 40 ημέρες
4,9 (7 αξιολογήσεις)
2,7
2,7
Avatar Χρήστη
Hi there, I have read the information you have provided, and I will be more than happy to work with you and ensure the quality of work and results you expect to receive. I have been working on the same projects and willing to hear more about your project. You won't regret your decision of choosing me for this project because of the trackable records of my experience. Creativity and efficiency are the hallmarks of me and I have all the expertise to get your job done. I have nothing but satisfied clients and I'm sure that you will also be one of them. I also ensure the most reasonable pricing than the market. Please contact me. Thank you.
$3 USD σε 40 ημέρες
5,0 (3 αξιολογήσεις)
2,0
2,0
Avatar Χρήστη
hi I can handle customers and answer their questions with proper research on a specific topic I can do this job kindly send me more details thanks for reading have a nice day
$6 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Hi, If you are searching individual, who has 7 years experience in customer service then I am here! I have worked in a great gambling industry and all your requirements are simillar to my job qualification. I have helped numerous customers to resolve their problems by researching their game server logs. Since I am new freelancer, I can take this job with a minimum hour salary. If you give me a chance you will not regret!
$3 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Hi there! I am available for your task and do your task with full responsibility and deliver on time. Could we discuss more details over chat? Thank you :)
$5 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Hi, Hope you are doing good ! I am very much interested to work with you and I have a confidence to complete your requirements within the given time frame and with your at most satisfaction. You may please reach me to discuss more details. Best regards.
$3 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Shabori is a renowned company with efficient and hardworking manpower which not only does it’s works with 100% accuracy but also provides your accomplished work within a short span of time with a minimum market rate. We have a manpower strength of 100-150 people in our organization. We always try to deliver the project in before time to our valuable client.
$2 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Hi, To set-up your expectation I am very new to the freelance job but I've acquired a lot of skills from my previous job as a Customer Service Representative and Technical Coach to a gaming and telco account in US. I believe giving the same proposal to you will going to give you a hard time to decide who among us to choose. Especially some of us are beginners, please trust your instinct and if you will going to choose me, I know to myself that I can deliver the task that you will be giving. I will be looking forward to work for you. Thanks
$8 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Our company, Turbo IT Solution is leading IT Solution provider and currently at the fore front of software technologies to serve the people across the world looking to their interest and demand. We spread our wings in the business of Application Development, Website & Multimedia Designing, Mobile Application Development, Search Engine Optimization, Social Media Marketing, Web Hosting, Corporate Designing, Data Entry, Data Research Services, Data Scraping, Data Analysis, etc. With a total 14 years of my work experience after my Diploma in Electronics, which includes IT, BPO and construction industry, I worked as Senior Team Leader with 5 years of professional experience at SLK Global Solution Pvt Ltd, Pune, handling a team of 35 resources for an reputed financial institution based out of US. Handling multiple processes like Contingent Underwriting, Non Equity Underwriting, Auto Underwriting, Bankcard Underwriting, Appraisal Mailing, HOCAN, Offset Consumer and Retail, Cease & Desist and Attorney Representation, CSR Re-Allocation, Referral Document Preparation and Media Request Processing. Worked one & half years with Zensar Technologies, Pune as a Quality Coach. Worked for almost 1 year as Researcher cum Flow manager with Cyquator Technology. Worked as Site In-charge for 7 years with Neha Enterprises
$7 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Dear Hiring Manager, I am very interested in this Customer Service position. I have been working remotely as a Customer Support Representative for over 6 years in a Canada based ISP Company. I help customers over the phone, email and live chat to solve their internet, home phone, iptv and billing issues. Providing product information, processing orders, resolving support tickets, onboarding new customers, entering and updating customers information, generating and sending invoices, charging customers monthly bill, collecting dues, processing all cancellation requests, doing other related tasks are also my duties here. So, I have much experience in customer service and related experience stated in this job posting. I have excellent written/oral and interpersonal communication skills with a genuine concern for the customers.I am strongest at customer service, helping people with great passion, working independently, and efficiently with a good work ethic. I have proficient computer skills in various software and web-based applications. I can wear multiple hats to perform effectively in all assigned tasks as I am very flexible. I have demonstrated the ability to prioritize tasks and manage time efficiently. I am self-sufficient; organized; fast learner; goal-oriente; resourceful d and can work with minimal supervision. I am confident to deliver 100% customer satisfaction. So, I hope you will consider me for this position reviewing my experiences and skills. Regards, Sumon
$7 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Good Day, It would really be an immense pleasure for me if I can be of any assistance to you pertaining to your Job Opportunity "Someone needed to look for SaaS issues and customer service". I have gone through with all the details of your job post and I believe I can absolutely deliver unmatched results in this regard as I’ve been meeting and exceeding the expectations of diversified customers and positioned the companies for better exposure and greater marketability many times. I have been volleyed with the diversities of Operations Management, Business Development, Marketing, Customer Services, Sales, Customer Relationship Building, Public Relations, Business Development & Sales Analysis and their nectar has found to be the most essential fellow of mine. I've been providing top notch customer services for the past 12 years via phone calls, e-mails and live chat modes to worldwide customers which includes but not limited to ATnT, SHELL, Nike, Adidas, NCR, WPP, DOVER, IMS-Health. For these customers, I have updated the catalog of major OEM's, i.e. IBM, DELL, TOSHIBA, HP, LENOVO and updated the orders and quotes in accordance with the ETS and defined SLA. I am confident to work with the same zest and zeal for this job as well. Looking to have your positive response soon. Regards, Imran Aslam.
$5 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Hi iam a professional Software quality Assurance and have a in depth knowledge of Web testing including and Crm testing. I hope fully you Hire me for this project... Thanks Talha yusuf
$5 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
I accept your proposal. Please give me further details. So that I can see what I can do the best for you
$8 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
Hello, Although I’m new to Freelancer I’ve been working as a full service Virtual Assistant/Office Manager since 2015. I have copied my remote resume below so you can determine if my skills meet your requirements. Daybreak Virtual Solutions Virtual Assistant June 2015 – Current Provide excellent customer/client support to an array of businesses, collections, social media management. Answer emails and phone calls in a timely manner, schedule appointments and trip itineraries, legal and medical transcription, bookkeeping, researched trending topics, content writing and blog management. RFP Media (Multiple dating sites) Moderation Manager/CS Team Lead October 2017- August 2020 Answer/escalate tickets via Help Scout, Salesforce and Zendesk, investigate technical issues, de-escalate high risk members, address members concerns, complaints and possible bugs in a timely manner, identify, reproduce and document bugs for tech, fraud protection/cyber security, edit, verify and approve members profiles, report new trends/brainstorm new idea. Training and onboarding of new hires Rogers Wireless CS Virtual Call Centre Team Lead June 2014 to September 2019 Answered phone calls from customers regarding billing or tech issues. De-escalated high risk customers, investigated technical and billing issues. Troubleshooting and exceeded sales goals. Training and onboarding of new staff. Thank you for your time and consideration, Amanda
$6 USD σε 60 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0
Avatar Χρήστη
I am writing to express my interest in the Customer service . My qualification include 7 years experience working as Customer service , while in alorica i was also a additional support in our team, helping my other collegues and doing live monioting, and 1 year of administrative assistant. I am confident that I would be able to make a worthwhile contributions in your company. My work experience is my assets because I been dealing with different customer somehow I know what the best walk around.
$5 USD σε 40 ημέρες
0,0 (0 αξιολογήσεις)
0,0
0,0

Σχετικά με τον πελάτη

Σημαία της UNITED STATES
Las Vegas, United States
4,9
53
Επαληθευμένη μέθοδος πληρωμής
Μέλος από Απρ 12, 2012

Επαλήθευση Πελάτη

Ευχαριστούμε! Σου έχουμε στείλει ένα email με ένα σύνδεσμο για να διεκδικήσεις τη δωρεάν πίστωση σου.
Κάτι πήγε στραβά κατά την προσπάθεια αποστολής του email σου. Παρακαλούμε δοκίμασε ξανά.
Εγγεγραμμένοι Χρήστες Συνολικές Αναρτημένες Δουλειές
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Φόρτωση προεπισκόπησης
Δόθηκε πρόσβαση για Geolocation.
Η σύνδεση σου έχει λήξει και τώρα έχεις αποσυνδεθεί. Παρακαλούμε συνδέσου ξανά.