Hi,
My name is Johone, I used to work as a CSR here in the Philippines and here are some of my qualifications listed below.
- I handle 50+ costumer Interactions per day, giving detailed, personalized, friendly, and polite service to ensure costumer retention and satisfaction.
- Memorized all the company products and services to be able to answer costumer questions quickly and efficiently and make upsells.
- Collate source data such as costumer names, addresses, phone numbers, credit card information and enter data into various costumer service software.
- Conversational in English (able to meet all costumer service requirements with English speakers)
- Able to set up laptop, headphones, microphones, and Skype or any other chat client service to converse with costumers.
- Excellent skills in MS programs.