Online customer service representative using our own custom tool

Κλειστό Αναρτήθηκε Πριν 2 χρόνια Πληρώθηκε κατά την παράδοση
Κλειστό

We're seeking to hire a person to respond to our customer inquiries. Our business offers music items (records, CDs) to our online shoppers. Some of the most common questions you'll see in your inbox daily will be generic, like "has my order shipped/when will it ship?/what's the tracking code for my package?", etc. All the data you need to respond to an inquiry will be available to you in a custom tool we built. In fact, many of the replies, you won't need need to type out: our tool allows you to select from template replies, which automatically (in most cases) will in the customer's name, any details related to their order, etc. You simply skim over the response, and if all looks good, send it away. Of course, there will be some instances where our tool does not have a template reply - in such cases, you will need to type out the response yourself. In cases where you do not know how to respond, you will have the option to push the ticket to our admin (high-level support) who will take care of the ticket for you.

The ideal candidate will be able to handle most of the tickets on their own, without the need to push them to our admin. Needless to say, your proficiency in business level English is essential. Of course, we don't want you to sound like a robot, or worse yet, like an eBay or Paypal representative (ugh...): we certainly would like you to infuse your replies with a bit of charm and empathy for customers, always demonstrating you genuinely are paying attention to their needs, and there the assist them (without going overboard: we don't want to sound like a hotel clerk from Mumbai either: "We are the greatest hotel in the world, we are here to serve you all day and all night, we will not sleep, rest, or eat, until you are 200% satisfied." (I've spent sufficient time in India to know this is precisely the type of insincere service we do not wish to infuse our business with). Above all else, your ability to read all that is stated, rather than merely skim the text is most vital- a skill demonstrated in your submission for this job, when you'll place the word 'pillar' in your message).

In terms of cost - we're open to your suggestions. The workload, generally consists of a range of around 60-100 messages per day at this time, although this of course can and hopefully will rise as our business grows. Please keep in mind as we continue to improve the customer service portal you will use, we hope that 'most' messages, will not require any typing from you: just 2-3 clicks to get to the suggested response, and, you're off to the next one. For messages you will need to write out, we can pay on a 'per word' basis. Again, all to be determined/agreed upon.

It goes without saying, random checks of your work will be carried out by our management to ensure you are responding to customer needs, addressing their concerns, solving any issues they may have, providing them the care they need, and approach them in a cordial, respectful manner - that straddles the fine line between business/professional discourse, and a friendly conversation.

Please provide any references, or mention customer service work you've done in the past, and what type of payment terms you'd like. We'll consider these against other applicants. Our team is small, but awesome. We're located in Japan, and Switzerland. If you get on board, and prove to be an asset, you'll be with us for the long term. That is our goal here - to hire someone to assist us for the long term.

Cheers!

Εξυπηρέτηση Πελατών Εξυπηρέτηση Πελατών English (UK) Translator English (US) Translator Αγγλική Γραμματική

Ταυτότητα Εργασίας: #30613277

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103 προτάσεις Απομακρυσμένη εργασία Ενεργό Πριν 2 χρόνια

103 freelancers κάνουν προσφορά κατά μέσο όρο $7/ώρα για αυτή τη δουλειά

Excelentt

I have 11 years of experience. I have worked with zendesk, intercom and more CS tools where I updated and made canned responses & then used them on different situations. I am available for 8 hours a day. Kindly share Περισσότερα

$5 USD / ώρα
(49 Αξιολογήσεις)
7.2
malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I do have previous exper Περισσότερα

$10 USD / ώρα
(12 Αξιολογήσεις)
4.6
emulsification

pillar I'm interested in working on this online customer representative using our own custom tool project. Prior of being a freelancer, I was an administrative and marketing assistant in a real estate development com Περισσότερα

$6 USD / ώρα
(10 Αξιολογήσεις)
3.8
shineeverkb9

Hi there, My name is Ruth, reading through your project brief was such a joy for me and I'd love to be the PILLAR of your online customer service presence. I have relevant experience as a Virtual Assistant proving cha Περισσότερα

$5 USD / ώρα
(1 Κριτική)
3.7
webhelpguy

Hi, This is Geetha from Mysore, India and I have around 4 years of experience in customer support. I am happy to serve as your Online customer service representative using your own custom tool. Regards, Geetha

$5 USD / ώρα
(11 Αξιολογήσεις)
4.0
beimaniago

Dear hiring manager, I hope you are well. I have read your job description carefully and I am confident that I am the perfect candidate for the job. I am a professional copywriter and an experienced email and chat Περισσότερα

$8 USD / ώρα
(3 Αξιολογήσεις)
3.7
PaulaMPosse

Hello, my name is Paula, I am very interested in working with you. I am an engineer with experience in project management and online projects. I have plenty experience as freelancer, I have worked as virtual assistant Περισσότερα

$10 USD / ώρα
(2 Αξιολογήσεις)
2.4
Jemillahburudi

Warm greetings, I am writing to express interest in this position. I believe that Customer Support is the 'pillar' of my entire career. I have worked as an online Support Agent for an American Company. My main role inc Περισσότερα

$5 USD / ώρα
(2 Αξιολογήσεις)
1.9
blockishoregon1

Creating an incredible experience for customers is not only my specialty but is also something I enjoy! Hello, Since you must have received several applications by now let me get straight to the point as to why I bel Περισσότερα

$7 USD / ώρα
(1 Κριτική)
1.5
AnoisJoy

Greetings! I have 20+ years of experience in customer service, I can give the best of my service, kindly contact

$6 USD / ώρα
(0 Αξιολογήσεις)
0.0
hxstss2

I'm in for your project, I've worked with several companies helping them with customer service, helping clients with the products that were sold by my clients.

$8 USD / ώρα
(0 Αξιολογήσεις)
0.0
Lstgstn123

Hi, I was very delighted to know that you have a vacancy in taking the role of a Chat Support. I have reviewed your job description on the website and it was clear that you are looking for a candidate who is extremely Περισσότερα

$6 USD / ώρα
(0 Αξιολογήσεις)
0.0
PranayTiwari08

Greetings of the day, it's Pranay Tiwari. I can complete this at ease. I am a workaholic and skilled enough to carry out the project successfully. Talking about the experience, I have 5 years of working experience wit Περισσότερα

$6 USD / ώρα
(0 Αξιολογήσεις)
0.0
Krishna804

Hey! Being a Ph.D. Researcher and Writer, I do understand your project requirement and I would love to work on your project too. As I am a professional writer (academic, copy, line and substantive editing) and proofrea Περισσότερα

$8 USD / ώρα
(3 Αξιολογήσεις)
0.1
LauraLeal44

I have an intermediate B2 level in English (writing, reading, listening, and proofreading) with a willingness to work.

$5 USD / ώρα
(0 Αξιολογήσεις)
0.0
roshansengupta08

I provide world class data entry services, on top of being sincere, honest and hardworking, I shall always be readily available via email for any communication at any time. I am also very target oriented and shall duly Περισσότερα

$8 USD / ώρα
(0 Αξιολογήσεις)
0.0
cynthiaomolleh

Greetings and I do hope this finds you well, I am a Kenyan full time freelancer and I have gone through your job requirements and I must say it has triggered my attention because Customer service and Client Relation ha Περισσότερα

$10 USD / ώρα
(1 Κριτική)
0.0
bahgat55

I can do that ..............................................................................................

$8 USD / ώρα
(0 Αξιολογήσεις)
0.0
DayangNadhirah

Hello there! I understood all the requirements you mentioned above. English is not my native language, but I am surely fluent. Since you said that all I need to do is to response to customers' inquiries, I am confiden Περισσότερα

$5 USD / ώρα
(0 Αξιολογήσεις)
0.0
vignesh91987

Dear Client, I'm interested in this project. please review my work and then you can pay for that. Thank you,

$8 USD / ώρα
(0 Αξιολογήσεις)
0.0