Call Center Solution
$750-1500 USD
Πληρώθηκε κατά την παράδοση
We need a Business Call Center with CRM for Inbound, Outbound and IPPABX
+ INBOUND
Hosted IVR
ACD
Skill-based routing skills
Priority routing
Time-based routing
Queue monitoring
Barge-in & call monitoring
Real-time dashboard & analytics
Call recording
Multi-channel communication
CRM
+ OUTBOUND
Preview dialer
Predictive dialer
Progressive dialer
IVR blast – SMS & Voice
Call barge-in & monitoring
Real-time dashboard & analytics
Call recording
Multi-channel communication
CRM
+Billing
Omnichannel Contact Center Features
checkmark Single Omnichannel Administration Console checkmark Real-Time Dashboards & Historical Reports checkmark Integrated Omnichannel Interface checkmark “Push & Pull” Agent Delivery checkmark Simple Script Pop-Ups for Quick Answers checkmark Advanced Search & Auto URL Reduction checkmark Customer Record, Capture, & Editing checkmark Panoramic History Timeline of Chats checkmark Social Lead Generation checkmark Chat via Website or Mobile App checkmark Engage in Multiple Chat Sessions checkmark Transfer or Conference Chats checkmark Gather Visitor Information checkmark Auto-Greeting when Agent Accepts Chat checkmark Web Form for Chat Topic Selection checkmark Respond to Emails from Multiple Touchpoints checkmark Natural Language Processing (NLP) Engine checkmark Visual IVR for Mobile Customers checkmark Email Relay to CRM checkmark ACD & Cherry-Picking Email Routing checkmark Easy-to-Use Administration Tools checkmark Cross-Channel Treading checkmark Social Customer Care
Ταυτότητα Εργασίας: #18330252
Σχετικά με την εργασία
15 freelancers κάνουν προσφορές κατά μέσο όρο $1348 για αυτή τη δουλειά
Dear potential Client I understand you are in need of a business call center that meets the requirements below.I have a call Center in Jamaica that meets all that requirement and I would like to discuss further with yo Περισσότερα
more than 4 years experience in providing custom autodialers, ACDs, predictive dialer integrated with CRMs to my clients!
I'm a good assistance, and I always want to help other person to make them enjoy the company experience. I'm fullstack developer and I have 5 years of experience
HI, we have all enter set up in India, we ready to work on ur time zone, currently we doing non voice, we ready to set up all feature what you mentioned in description Please response to move forward Thanks
Founded in the UK and operating in four different countries (UK, France, Spain and Morocco), we have a global network of talented and passionate service professionals ready to support your business across the globe i Περισσότερα
I need a this job Relevant Skills and Experience I need this job and my skill speking and writing
thanking you for post this i am good in communication,having good coomunication skills i can speak in hindi and english language i have 14 months experince in handing calls as customer support office i have good c Περισσότερα
I am confident I am the right candidate for this project as I have done many similar projects in the past. With years of experience in this field, I believe this project will be very easy for me.
Hi dear client we are well established bpo located in Bangalore. we have team of experience agents who are well versed in probing and need/problems analysis to fill the pains and gaps in solutions. we empower your busi Περισσότερα
hi we have a call center solucation wich full fill your all requrminent also we are open for any kind of modification. if you want to see demo. we are also ready for demo...
Own a 12 seat call center in KY with a specialty in Telesales. We can handle any campaign let’s talk more