I have more than four years working in BPM, with experience in the discovery process, talking directly with the client to know the actual process and suggesting some changes to the new systematized process, analysis, taking the model “As is” like base to organize interview with the different roles involved in the process, to identify the punctual requirements and generate the model “To Be” and the process development, using coaches, roles, KPIs, SLAs, rules, business objects, integrations, etc.