Business Customer Service Representative at Akka
$8-15 USD / ώρα
What you’ll be doing...
You’ll be combining your natural ability to solve issues with your desire to help our customers. As a member of our Business Operations team, you’ll be the expert providing post sale account support to our Wireless business sales customers. Your role will be critical in diagnosing and troubleshooting account issues while educating customers on our self-service tools and products. Whether it’s in person or over the phone, you’ll provide a first-class customer experience again and again.
Creating account profiles and entering orders for new and existing customers.
Processing Purchase Orders for government customers.
Partnering with internal departments to ensure customer orders are processed accurately and timely.
Researching and resolving customer billing inquiries and discrepancies and communicating results to our customers.
Delivering training on self-service tools and products to customers.
Performing account analysis and creating reports for customers on usage, pricing and competitive comparisons.
Interacting with various stakeholders at different levels within the organization.
This position is located at the Center of Excellence at 6400 Weston Pkwy, and will be performing virtual responsibilities.
What we’re looking for...
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems through researching and diagnosing issues and leveraging resources in order to resolve customer accounts. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues.
You’ll need to have:
Bachelor’s degree or one or more years of work experience.
Knowledge of Excel including pivot tables, basic formulas and charts.
Technical sales support or customer service experience.
Even better if you have:
Demonstrated strong organizational, project management and reporting skills.
Experience handling and prioritizing multiple projects
A project management certification.
Technical training experience
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Ταυτότητα Εργασίας: #18253151
Σχετικά με την εργασία
21 freelancers κάνουν προσφορά κατά μέσο όρο $11/ώρα για αυτή τη δουλειά
Hi there, I am writing to apply for the position of a Virtual Assistant. I possess seven years of experience as a virtual assistant and enjoy the variety of work the job brings each day. As a freelance virtual assi Περισσότερα
"Hi, I have just gone through your project description and reviewed everything. Yes, I’m able to work as per your instructions in your current project and able to provide accurate and quick service. You know! I’m eff Περισσότερα
I am qualified as PGDM in Operations and BSc in Economics & Advanced two years diploma in computer. I have also worked with IT Company in technical support & sales. Throughout my career, I have been a self-starter a Περισσότερα
Industry experience Experience in performing certain tasks or duties Technical skills Soft skills Key accomplishments Awards/accolades Education/training
I am a representative of a BPO company based here in the Philippines. We are currently looking for clients whom we can offer our services. Our main goal is to make our clients save money on manpower and resources. We h Περισσότερα
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Hi, As an accomplished professional with similar experience in maximizing customer satisfaction through customer service initiatives and dynamic team leadership, I possess a breadth of knowledge, skills and talents. Περισσότερα
Dear Sir, I am expert in MS office and data entry work having good knowledge of Communication and Admin worked which includes Customer Service for 7 years.
I have good background in sales, operation and customer support. I have provided email, voice and supervision services for various companies in the last 8 years. I have been promoted to Supervisor and Quotation Manager Περισσότερα
I can complete this work in 4-6 days with good quality. Relevant Skills and Experience I have computer knowledge,social media affiliate marketing etc.
I am a very articulate person. Lively, friendly and respectful. Impeccable character when it comes to dealing with customers.
I have More than 3 years of customer service online assistance via phone ,mail and chat with and airline and a call center field
I have a 7 year customer service/tech support experience. I have worked with at&t uverse as a tier 1 & tier 2 Tech support. Looking forward to working with you.
I'm very passionate and result oriented person with 8+ years of experience in customer service. I've worked with almost each verticals of customer support e.g inbound, outbound calls, webchat, backend etc. I've wor Περισσότερα
Hi, I am Manmeet Singh, i've 6 years of experience in customer service in education and telecommunication industry. I meet 90 %of customer satisfaction, i completed 99 % job in deadline. I can handle work of 3 peop Περισσότερα
we are CityMitra India Pvt Ltd, a Indian Organization. we are currently working for many good organizations and having great team, which are specialist in article writing, content writing and blog writing. we are best Περισσότερα
Dear Sir, I am really very interested in this Business Customer Service Representative position.I have been working as a Customer Support and Sales Representative for more than 4 years in a Canada based ISP company. I Περισσότερα