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Hello, My name is Yana and I`m a Head of Call Center Call-o-Call in Ukraine. We are working in Ukrainian, Russian and International markets for 6 years. I would like to describe what we can do. Call-o-Call - a multi outsourced contact center. Quality: - Transparency of the work: - Reporting in a convenient form and at any time - 6 years experience - Monitoring indicators FCR and Customer Satisfaction - Mandatory certification - Lifting the handset within 3 beeps - A dedicated supervisor for selected groups of operators 10 people Flexibility, scalability: - Operators working for 3 languages: EN, RU, UA - Fast and high-quality selection of the necessary number of operators - High qualification and ongoing training - Uninterrupted work on holidays and weekends around the clock Resiliency: - Additional generator - Compliance with all the rules of labor protection - A convenient location in the heart of Ukraine Versatility: 1. Incoming services: - Hotline - Call handling - The organization of reference services - Virtual Office - Outsourcing 2. Outgoing services: - Automatic calls - Telephone canvassing - Telephone interviews - Presentation by phone - Mystery shopper - Updating databases - Data collection Disabilities - Optimal Package, - Several options for the technical implementation of the project, - Check all the numbers on the customer's company