It seems that you are in need of a chat service similar to Facebook messenger that could possibly serve as a way for you to communicate with your customers.
I am an experienced Javascript, PHP, and Node.js programmer. I have created multiple working real-time communication services for clients in the past and am knowledgeable in all of the web interfaces necessary for this project.
In this project, I plan to create a API using Node.js as the backend, which will be accessed over a secure HTTPS connection, keeping the information over the chat service private.
I will then design a web interface using HTML5, CSS3, Javascript, and AJAX to make use of this API. The User Interface will be pleasant, simple, and easy to use.
The application will contain the following features:
- Live, real-time chat
- Scalability
- Secure information transfer
- Status indicators to indicate which parties are typing
- Ability to engage in group chats (more than 2 people)
Other features are available on request.
Feel free to contact me. I am willing to work with you to customize this project to your needs.