We are looking for a programmer to integrate our existing Asterisk
system with a web-based console. We want agents to be able to associate inbound calls with customers in our existing MySQL database using a web interface. Inbound calls will be recorded and automatically posted into our customer tracking system. Customers will be able to enter their CustomerID using the phone keypad and have the call tagged with their profile before it arrives at an agent. When an incoming call arrives to an agent, a browser window will open with the Customer profile loaded.
We are open to any solution that will meet our requirements. We are
currently using:
X-Lite softphones
Polycome IP430 hardphones
Asterisk 1.2.10 on Debian Sarge
Remote MySQL database with customer data
Must be familiar with:
IVR setup ([login to view URL], AGI experience preferred)
ACD setup ([login to view URL], [login to view URL])
SIP ([login to view URL], softphones, hardphones, Polycom experience preferred)
MySQL