We have a proof of concept to use ServiceNow to do some automation/robotics of a manual process.
ServiceNow is already at the client and we will be using the automation 'module'.
The basic process will be
user clicks process
automation downloads file, reads file using separate process running on MID server to extract data using regex from office file (doc). this process returns simple xml data
based on data looking (text parsing of xml data), download new file (visio), running separate process on MID sever to parse visio.
extract data using regex from visio file and present data in popup to user
If you have .net skills you can also do the document parsing component