Hello! My name is Ivy Evangelista. I have 5 years experience providing an excellent Customer and Technical Services through email, phone and chat support for various customers.
I provide exceptional assistance for different issues by giving a personalized resolution in a timely manner. I've managed to perform consistently and not only hit the goals but even exceeded it.
I am very experienced in using Zendesk, Zopim, CRM, Lynx, Siebel, Log me in Rescue, Outcome, OMS, Omni and am willing to learn to use any tools that would get the job right for your team. I am also proficient in using Microsoft Office such as word, PowerPoint, Excel, Spreadsheets and Outlook. I also possess advanced knowledge in Google Applications (Gmail, Google docs, Sheets, Slides and Google Drive). I have 45-50 wpm in typing tests and have at least 95% accuracy.
I am efficient and a fast learner. I uphold integrity and can work without supervision.