Clerical customer service
$3000-5000 USD
Πληρώθηκε κατά την παράδοση
Duties:
Handle customer and retailer inquiries.
Process order inquiry calls, initiate service orders and provide service order status updates.
Process billing calls; investigate meter read and other inquiries relating to billing accuracy or payment.
Process customer move-ins, adds and transfers.
Processes correspondence and update customer accounts. May compose written correspondence to resolve inquiries.
Processing refunds, compensation requests & changes to accounts.
Assessment and re-assessment of payment arrangements, giving information about current offers available.
Route escalated customer issues to higher level employees for resolution.
Tag, log, or otherwise enable root cause analysis for each non-emergency call for reporting purposes.
Execute outbound call messaging as indicated for various purposes.
Make referrals and process requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy and other programs as necessary
Complete basic adjustments as outlined in job aid
Ταυτότητα Εργασίας: #9544953
Σχετικά με την εργασία
20 freelancers κάνουν προσφορές κατά μέσο όρο $4030 για αυτή τη δουλειά
Hello I have read your requirements and ready to start ASAP. If you have any questions please let me know. Regards, Ali
Hi there, I am interested to learn more about this opportunity. How many hours a day? Is it a work from home? Please advise. Thanks & Regards, Mahtab
Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 2+ year Περισσότερα
Hi I am Msc in biotechnology and have excellent programming, analysis and client interaction skills. I am currently based in Pune, India. If that fits your requirement would like to discuss more. Regards, Suyash
Data Management : Our areas of interest or expertise: Excel, VBA, Advanced Formulas, Data Entry, Conditional Formatting, Pivot Tables, Slides Preparation and Financial Calculations, Drawing Comparison, Design Suggestio Περισσότερα
With an understanding of customer service being a backbone of every business, I always deliver the best quality service and strive to exceed the expectations of my clients. I know the importance of fulfilling my respon Περισσότερα
Hi, I am an experienced writer/editor (7years). I have read the requirements (well understood). My passion is to work within the set deadline and deliver quality work. I would love to discuss the prospects with you. I Περισσότερα
Hi! My name is Estefanía Guillén, I have prior experience in customer service, i'm an organised person, I live in Mexico, i don't know if this position is just for US based people, I think I can be a good fit for the Περισσότερα
Dear sir we have 3 + years experience in outbound and 1 year in inbound services , we already done job for IDEA celluler indias largest telecom company and we are perfect for that we have already setuped team , that's Περισσότερα
I'm qualified todo this job because I can speak and write Enlish fluently. I am organize, polite, proffesional and I listen and follow instructions accordingly. I'm very passionate with work and I always give an extra Περισσότερα
Hi, Good Morning, Glad to see your requirement of CRM application and I am absolutely confident to develop the application using PHP HMVC framework. FEW QUESTIONS: 1> What is your service? And from where the ord Περισσότερα
Hi I am Paula! My main objective is to serve my clients with maximum devotion and care. I am a freelancer with strong sense of responsibility for the assigned tasks and have got potential to face upcoming challenges. I Περισσότερα
I am experienced in customer support involves in processing invoices and bills payment. I am committed to the tasks beyond expectations.
I am a licensed chemist and a chemistry and research educator for 4 years now. I believe I am well versed in the different fields of science. I have also used a number of laboratory equipment, product and chemicals in Περισσότερα
Hello there, I am a fresher, I went through your requirement it was interesting. A small introduction about myself, I have master degree from UK, Good in Administrative, Clerical, Customer service and technology o Περισσότερα