Customer Service Representative & Salesperson for Growing eCommerce Store

Κλειστό Αναρτήθηκε Πριν 7 χρόνια Πληρώθηκε κατά την παράδοση
Κλειστό

Hi there!

I run a growing eCommerce store that sells salon & spa equipment, and I’m looking for someone to take on the day to day customer service, sales, and operational responsibilities so that I can focus on growing the business.

OVERVIEW

You’ll be answering customer questions over phone, chat, and email. You’ll give quotes, negotiate prices, take orders over the phone, coordinate orders, solve shipping problems, update spreadsheets, etc.

To apply, at the very top of your cover letter, please write "It's snowing in Orlando."

DESCRIPTION OF IDEAL CANDIDATE

- People Person

The candidate needs to be friendly, outgoing, and a good listener. You’ll need to be able to make people feel comfortable - convey empathy.

- Decision Maker

You need to be comfortable making decisions and taking responsibility.

- Problem Solver

You need to be able to think through problems, take the initiative to help customers, and be able to recommend solutions - instead of waiting to be told what to do next.

- Follow Through

If you are given a task, or a customer needs help, you need to be able to follow up until the problem is solved, and not stop after the first step is taken.

Example: If I ask about an order status, don’t just say you left a message with the person. You should also let me know that you plan to call again the next day.

- Comfortable W/ Constructive Criticism

I'm always working to improve the business. If I notice areas for improvement in your performance, I'll talk to you about it. I'll be nice and respectful, but direct and quick.

- Cultural Flexibility

I've hired people from all over the world, and sometimes there are cultural/communications misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.

COMPENSATION

- Will be based on ability and experience.

PRIMARY RESPONSIBILITIES

We will train you on everything you need to know, including product information.

- Customer Support: Answering customer questions and inquiries via phone, email, and chat.

- Sell: Take orders over the phone. Convince prospective customers to buy. Give discounts and quotes, negotiate with potential customers.

- Leads: Follow up with leads - make phone calls and send emails to prospective customers.

- Order Fulfillment/Management: Send orders to suppliers, get quotes, capture payments & fulfill orders, keep customers updated on order status, etc.

- Sales & Invoice Tracking: Enter/track sales and cost information into sales spreadsheet, and file digital invoices.

- Solve Problems: Coordinate solutions to problems, sending missing items, etc.

- Make customers happy!

CANDIDATE REQUIREMENTS

- Honest

- Fluent in English, near native speaker

- Customer service experience

- Some eCommerce experience

- Be able to think through a situation clearly and understand what needs to be done at each step

- Organized, be able to follow a system (or process, or checklist)

- Pay attention to details

- Type quickly (absolute min. 40 WPM)

ADDITIONAL JOB DETAILS

Internet Connection: You must have a stable internet connection that is NOT often interrupted or slow.

- Work Environment: You should be able to answer the phone quickly at any time during business hours. There shouldn’t be loud background noise; that means no working from loud coffee shops, no crying babies, no barking dogs, etc.

WORKING HOURS

Full Time Position: Working hours are Monday through Friday 8:30 AM to 5:30 PM US Pacific Time with a lunch break. Depending on your time zone I may ask you to work Sunday instead of Friday.

HOW TO APPLY

1. Send a cover letter.

2. Please solve this problem:

What is the profit for this order?

3 chairs

Price = $2495/chair

Customer discount = 5%

Our total cost = $5460

3. Please send your requested pay. This job is 40 hours per week.

Thanks, I look forward to working with you!

Εξυπηρέτηση Πελατών Εξυπηρέτηση Πελατών Τηλεφωνική Υποστήριξη

Ταυτότητα Εργασίας: #13244423

Σχετικά με την εργασία

19 προτάσεις Απομακρυσμένη εργασία Ενεργό Πριν 6 χρόνια

19 freelancers κάνουν προσφορά κατά μέσο όρο $7/ώρα για αυτή τη δουλειά

mahtab7

"It's snowing in Orlando." 3 chairs Price = $2495/chair Customer discount = 5% Our total cost = $5460 Profit= $1650.75

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samjohnyb4u

I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical a Περισσότερα

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annecheryc

"Its snowing in Orlando" Hello my name is Anne, and i would love to work with you, and your team. My sole purpose on freelancer is to find a long term project i promise, if you choose me you will not be disappointed. A Περισσότερα

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salmanfaiyad

It's snowing in Orlando 1) I absolutely loved your job post, and not only coz the work is right up my alley but also because of how detailed it is, especially the coffee shop part. I have decent experience in tele mar Περισσότερα

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jasgra2015

First of all two things: Its snowing in Orlando. and the profit on those chairs would be $1,650.75 if it is assumed that the customer received a 5% discount on the entire order and not per chair. I am not the chea Περισσότερα

$8 USD / ώρα
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0.0
basitshah155

i am in need of work and experienced in this field. i am sorry i dont know where to send answers of your questions. if there any email send me. thank you

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cokema26

"It' snowing in Orlando." I am available to work 40 hours a week, and with my opens availability I can work any schedule. My most recent job was with Sprint mobile where I held the role as store manager. I have plenty Περισσότερα

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abbyechanes

I believe that I am qualified for this project because I've been working in customer service for almost 6 years. I know how to interact with the customers and have the ability on how to handle customer queries. I am de Περισσότερα

$3 USD / ώρα
(0 Αξιολογήσεις)
0.0
LinHDavid

Good Day, I am Lina David, I am a competitive customer service representative with more than 8 years experience. I worked with some prestigious call center companies in Philippines and have mastered Sales and Customer Περισσότερα

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alikhan2012

"It's snowing in Orlando." Hi, I have perfect English grammar. I have 3 years of experience in chat and email handling of US customers, which gave me excellent customer handling skills via text. I have provide Περισσότερα

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munawarnaimat

A proposal has not yet been provided

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nazelpher7

I have 6 years of excellent experience in the BPO industry as a Customer Service Representative / Technical Support. The key strengths that I possess for success in this position include, but are not limited to, the fo Περισσότερα

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FPSCallCenTel

It's snowing in Orlando I'm looking to expand and further develop my skills with challenging roles. I was the head of the Training and Development Department of a BPO company in the Philippines for 2 years. Prior to Περισσότερα

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Iconnbposolution

Our site is located in the Northern part of the Philippines. We are working with experienced agents and we would love to showcase our burning desire to prove our worth for your business.

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jinhes

Answer to your attached problem solving: $2495(price per chair)x3chairs =$7485(total chairs cost) x.05(discount)=$374.25 So: $7485(total chairs cost)-374.25(total discount) =$7110.75(total amount the customer will pay) Περισσότερα

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