Dear Sir,
My name is Ritu Sharma and I am writing in reference with your advertisement for data entry work .I have completed my degree in Humanities from Punjab University, India. I have been working in customer service department of various companies in India before i got married . I m a housewife at present and now willing to work from home .
In my latest job in IBM, I have worked as a customer care executive where I learnt to give satisfactory resolutions to the problems of the customers. Meeting the targets while generating revenue for the company’s growth was the main achievement due to which I was promoted to senior customer support specialist where meeting the targeted incentives while satisfying the customers and management was the main target.
I was promoted as a team leader where I was handling a group of 25-30 persons. There I learnt management skills as how to handle each and every individual of the team and I learnt how to motivate the team members to get the best out of each person. I have also learnt to make daily reports on the performance of my team members so that each of them can understand their positive and negative points and should work towards meeting incentives.
I have demonstrated leadership qualities while handling my team successfully. I had also taken escalations on behalf of my team members when they were unable to provide resolutions to any particular customer query.
I treated all customers in the similar manner thereby creating an example of equal opportunities. As a team leader, I use to prepare MIS reports of the agents on the basis of which their incentives would be fixed. I use to discuss the same only with the concerned person in HR there by maintaining confidentiality of the system.
I have worked as a Telesales Marketing Executive in India, where my work was based on target. I use to sell health products of Dr. Morepen Company. I demonstrated good performance there and I was the highest incentive holder in that company.
I have a typing speed of 65 words per minute with accuracy and possess good knowledge of word & excel.
I use to attend soft skills training and product training during my association with IBM thereby upgrading my skills and knowledge, which helped me in guiding my team members efficiently. On monthly basis, I use to fulfil all the stationary requirements made by my team members by sending their list to the HR Department.
I would be grateful if you could consider my application for the mentioned post.
Thanking you in advance. Look forward to hearing from you.
With regards,
ritu sharma