Customer support for my ecommerce website

A proposal has not yet been provided

Hello, I am fluent in English, Serbian, Croatian and Hungarian. I speak little of German. Currently I am learning French as I like learning new languages. I have written many articles, blog posts, done data entry, transcription and many more. I have experience in working as a customer support as well. I have experience with Zopim and ContactAtOnce (chat programs), UserVoice helpdesk, WordPress, creating Google Docs (forms, spreadsheets and documents). I have worked on a website that sells VPN packages and I understand that with good support more people will come with a bigger conversion. On that site I have helped people with their technical problems and guided people through the process of purchase and setups. I have also worked on a website that provides legal help online and with time I have been promoted to reception manager as I was accurate, coming on time and willing to show the procedures to the new colleagues. My duties were to check if everyone comes on time on their shift, to recruit new people and to maintain good relationship between the workers from various time zones. I was also running the roster/schedule and communicating with receptionists and lawyers from different parts of the world making sure everyone gets the time of their shifts in their own time zone. I am looking forward to hearing from you. Kind Regards, Anastazija.

Hello, I have done Helpdesk and customer support work for the past five years. I am very familiar with ticketing systems and responding to customers via email as well as being very technical. I have a pretty open schedule at the moment and would be able to dedicate some of my time to this. Please let me know if you have any questions. Thank you for your consideration. Michael

Hello Exportgems, I'm a determined, focused and hard-working Filipino virtual assistant with a good command of the English language. I believe my qualifications and experiences make me the right person that you're looking for. As a relevant background, I have been trained as a CSR for an SEO company and have had the opportunity to be a chat, phone and email support staff for an online pharmacy in the past. I really enjoy doing this job and I find it very fulfilling being able to help customers with their concerns and/or inquiries. I have no problem talking to customers over the phone, as well. I also have experience using a ticket-support system in fielding questions and concerns of customers. Consequently, I am very comfortable using CSR softwares and tools that you might have and would like for me to use for this position. I'm also a quick study so you can be assured that I learn fast and adapt fast to tools and programs you might have. If given the opportunity, I can work full-time for this position and I don't have problems with overtimes,as well. I'm very much aware of the timezone difference and I'm pretty comfortable with it. I really hope you would consider my bid to this project. I can definitely assure you that I will be of great help to your business. Thank you so much for taking the time to read my bid and I look forward to speaking with you. :)

A proposal has not yet been provided

I am used to answer queries through email in my work. I believe I can take your project providing a guide on your product/project/service is available.

Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support ,I have managed to build a broad skill set in this kind of position. Here are my skills - Phone support - Phone customer assistance - Email sales - Email support - Ecommerce order processing - Handling unique situations - Problem solving - CRM use - Improving processes to make more efficient - Updating/Editing standard operating procedures - Gmail - Wordpress - Time management Almost all work i have done in my past assignments. Handled live chat / phone support for client / prospect conversation related to orders. CRM / Email newsletter to inform clients Order processing from direct sites or via paypal or moneybookers. Calling clients/vendors for stock management Order auditing/processing, making sales calls & calls to market vendors for getting stock updated I certainly believe that I am competent enough to meet challenging task and I have the necessary skills and abilities for this job. Looking forward for your thoughts & I can start today. Thanks Joy