Customer Experience (CX) is a comprehensive arrangement of activities, skills, collected data and tools that are employed to manage all aspects of an organization’s interactions with its clientele. It is composed of a system of strategies and services designed to ensure that businesses engage with their customers in the most agreeable manner possible. A Customer Experience Specialist will collaborate with other departments within an organization to proactively and efficiently address the wants and needs of its customers while providing improvement opportunities tailored to increase customer satisfaction.

CX Specialists offer expertise in the areas of digital marketing, sales, customer service, operations, social media marketing, production, and many more. By fully understanding their client’s needs and delivering solutions, CX Specialists can resolve customer problems before they become major issues. Furthermore, Customer Experience Specialists can assist companies in meeting their goals by building relationships with customers and improving their user experience with products or services.

Here’s some projects that our expert Customer Experience Specialists made real:

  • Communication solutions that facilitate customer service by phone
  • Queries into successful product validation research
  • Establishing staff training programs geared towards customer service
  • Implementations of virtual customer support systems
  • Creating support structures that maximize customer satisfaction

At Freelancer.com our experienced Customer Experience Specialists work collaboratively with clients to generate personalized solutions that meet their goals and boost performance. With over 19 million projects completed successfully, our specialists craft high quality results using global market insights and industry analysis so clients can achieve the best possible outcomes for their businesses.

Join the ever-growing list of customers that benefit from our skilled teams today! Post your project on Freelancer.com and receive assistance from an expert Customer Experience Specialist to deliver outstanding results for your business quickly and efficiently.

Από 16,544 αξιολογήσεις, οι πελάτες αξιολογούν τους Customer Experience Specialists με 4.9 από 5 αστέρια
Πρόσλαβε Customer Experience Specialists

Customer Experience (CX) is a comprehensive arrangement of activities, skills, collected data and tools that are employed to manage all aspects of an organization’s interactions with its clientele. It is composed of a system of strategies and services designed to ensure that businesses engage with their customers in the most agreeable manner possible. A Customer Experience Specialist will collaborate with other departments within an organization to proactively and efficiently address the wants and needs of its customers while providing improvement opportunities tailored to increase customer satisfaction.

CX Specialists offer expertise in the areas of digital marketing, sales, customer service, operations, social media marketing, production, and many more. By fully understanding their client’s needs and delivering solutions, CX Specialists can resolve customer problems before they become major issues. Furthermore, Customer Experience Specialists can assist companies in meeting their goals by building relationships with customers and improving their user experience with products or services.

Here’s some projects that our expert Customer Experience Specialists made real:

  • Communication solutions that facilitate customer service by phone
  • Queries into successful product validation research
  • Establishing staff training programs geared towards customer service
  • Implementations of virtual customer support systems
  • Creating support structures that maximize customer satisfaction

At Freelancer.com our experienced Customer Experience Specialists work collaboratively with clients to generate personalized solutions that meet their goals and boost performance. With over 19 million projects completed successfully, our specialists craft high quality results using global market insights and industry analysis so clients can achieve the best possible outcomes for their businesses.

Join the ever-growing list of customers that benefit from our skilled teams today! Post your project on Freelancer.com and receive assistance from an expert Customer Experience Specialist to deliver outstanding results for your business quickly and efficiently.

Από 16,544 αξιολογήσεις, οι πελάτες αξιολογούν τους Customer Experience Specialists με 4.9 από 5 αστέρια
Πρόσλαβε Customer Experience Specialists

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    Κατάσταση Δουλειάς
    41 εργασίες βρέθηκαν

    I run a boutique that specialises in finely crafted wooden décor and gift pieces, and I’m ready to bring a dedicated in-store sales girl onto the floor. Your day will centre on greeting walk-in customers, guiding them through the story behind each handmade item, and confidently closing sales right at the counter. Because the work happens face-to-face, proven sales experience is essential—you’ll need to read customer cues, handle objections on the spot, and keep the conversation moving toward purchase. Solid product knowledge is just as important; you should feel comfortable learning about timber types, carving techniques, finishes, and the care each piece requires so you can answer questions without hesitation. Day-to-day you’ll: • Engage every guest...

    €14 - €113
    €14 - €113
    0 προσφορές

    Necesito habilitar un servicio de atención al cliente por teléfono que cubra un nivel de soporte intermedio. Busco a alguien que atienda llamadas entrantes, resuelva dudas frecuentes, realice un filtrado inicial de incidencias y, cuando sea necesario, escale los casos más complejos siguiendo un protocolo que te facilitaré. Qué espero del servicio: • Disponibilidad en el horario acordado (por definir juntos). • Trato cordial y profesional, manteniendo la satisfacción del cliente como prioridad. • Registro breve de cada llamada en una plantilla de seguimiento que proporciono. • Capacidad para explicar funcionalidades y procesos estándar de forma clara. • Escalamiento oportuno de problemas que requieran soporte...

    €10 / hr Average bid
    €10 / hr Μέση Προσφορά
    15 προσφορές

    Saya mencari seorang admin yang dapat menangani chat WhatsApp secara ringan setiap hari dengan fokus utama pada Customer support. Pekerjaan ini mencakup: • Menyiapkan dan memelihara Automated responses untuk pertanyaan dasar sehingga pelanggan mendapat jawaban instan 24/7. • Melanjutkan percakapan melalui Live chat with support staff ketika pertanyaan membutuhkan sentuhan manusia, menjaga nada ramah dan profesional. • Menghubungkan alur chat dengan E-commerce platforms yang sudah kami gunakan agar detail pesanan dapat ditarik atau diperbarui langsung dari WhatsApp. • Menyebarkan informasi penting atau promo terbaru ke Social media channels terpilih jika ada pertanyaan yang muncul di sana dan perlu diarahkan kembali ke WhatsApp. Saya memerlukan laporan ringkas ...

    €25 / hr Average bid
    €25 / hr Μέση Προσφορά
    17 προσφορές

    Necesito externalizar mi canal de WhatsApp para que los mensajes de mis clientes se atiendan en tiempo real y, cuando corresponda, se finalicen las ventas dentro de la misma conversación. El trabajo consiste en: • Responder consultas de atención al cliente con un tono cercano y profesional. • Detectar oportunidades de compra y guiar al usuario hasta el cierre de la venta. Trabajarás en un horario específico (lo definiremos juntos según la zona horaria y el flujo de mensajes) y utilizarás WhatsApp Business/Web para mantener el historial y las etiquetas que ya tenemos creadas. Valoro la rapidez de respuesta, la ortografía impecable en español y la capacidad para manejar varias conversaciones a la vez sin perder calidez....

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    5 προσφορές

    Necesito a alguien que se encargue de todo el flujo de atención al cliente dentro de nuestro canal de WhatsApp. El trabajo consiste en responder de forma ágil y cordial tanto las consultas generales que llegan a diario como las preguntas sobre el estado y seguimiento de pedidos. No hay integraciones técnicas pendientes: trabajarás directamente en la aplicación o en WhatsApp Web sin conectar con CRM ni sistemas de gestión externos, de modo que la prioridad será la experiencia del cliente y la claridad de la información que brindes. Busco tiempos de respuesta rápidos durante el horario acordado, un tono profesional pero cercano y un registro sencillo de cada conversación para que el equipo interno pueda revisar cual...

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    40 προσφορές
    Call Lawyer and Schedule Appointment
    6 μέρες left
    Βεβαιωμένο

    I need someone who can call a lawyer on the phone to find out exactly what services the firm offers and how much each one costs. Once you have those details, communicate these details to me. I want someone to send a clear, professional email to someone else to arrange an appointment that fits the person's calendar as well as mine. Deliverables I’ll be looking for: • A concise written summary of the services discussed and their pricing • An appointment scheduled that fits my schedule and the other person's schedule. Communication will be through email. • Confirmation of the agreed-upon appointment date and time. Strong phone etiquette, good note-taking, and crisp email writing are essential for this task.

    €113 Average bid
    €113 Μέση Προσφορά
    37 προσφορές

    Je cherche une personne fiable pour prendre en charge le support client en chat : répondre rapidement et clairement aux questions, résoudre les problèmes courants et remonter toute demande complexe. Ce dont j’ai besoin • Un service de support client (chat en direct) assuré de manière professionnelle. • Utilisation de l’outil “Messages” que je préfère pour centraliser les échanges. • Ton courtois, orthographe irréprochable et sens du service client. Livrables attendus • Conversations traitées en temps réel pendant les plages horaires que nous définirons ensemble. • Compte-rendu quotidien résumant les demandes importantes et les actions m...

    €14 / hr Average bid
    €14 / hr Μέση Προσφορά
    3 προσφορές

    Necesito a alguien que se encargue de todo el flujo de atención al cliente dentro de nuestro canal de WhatsApp. El trabajo consiste en responder de forma ágil y cordial tanto las consultas generales que llegan a diario como las preguntas sobre el estado y seguimiento de pedidos. No hay integraciones técnicas pendientes: trabajarás directamente en la aplicación o en WhatsApp Web sin conectar con CRM ni sistemas de gestión externos, de modo que la prioridad será la experiencia del cliente y la claridad de la información que brindes. Busco tiempos de respuesta rápidos durante el horario acordado, un tono profesional pero cercano y un registro sencillo de cada conversación para que el equipo interno pueda revisar cual...

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    71 προσφορές
    GoHighLevel Demo & Digital Marketing Sales Specialist
    5 μέρες left
    Βεβαιωμένο

    We are looking for an **exceptionally strong GoHighLevel (GHL) Demo & Sales Specialist** who can represent our company in international markets and deliver high-converting, business-focused GHL demonstrations to prospective clients. This is **not a basic GHL implementation or VA role**. We need someone who can confidently sit in front of an international prospect, understand their business, identify their pain points, design the right solution inside GHL, and deliver a **highly impressive, structured and persuasive product demonstration**. ### What We Are Looking For The ideal candidate should have **deep hands-on GoHighLevel expertise combined with strong sales and digital marketing experience**. You should be capable of demonstrating the complete customer journey rather than sim...

    €172 Average bid
    €172 Μέση Προσφορά
    11 προσφορές
    Corporate Event Management -- 58808
    5 μέρες left
    Βεβαιωμένο

    I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

    €30 - €250
    Τοπικό
    €30 - €250
    0 προσφορές

    I’m looking for a customer-focused specialist who can own our live-chat queue and turn every technical question into a smooth, reassuring experience. What you’ll do • Sit on the live-chat front line, answering real-time technical support questions with speed and empathy. • Troubleshoot issues clearly, document each resolution, and escalate only when absolutely necessary. • Capture recurring questions so we can improve our internal FAQ and self-help articles. • Provide a concise end-of-day summary so I can see volumes handled, common themes, and any follow-ups needed. Tools & workflow We don’t have a fixed platform yet, so I’m open to whatever you’re most comfortable with—whether that’s Zendesk Chat, Intercom, T...

    €3 / hr Average bid
    €3 / hr Μέση Προσφορά
    22 προσφορές

    Necesito a alguien que se encargue del servicio al cliente vía chat durante el turno de noche. El trabajo es 100 % remoto y consiste en responder preguntas, resolver incidencias sencillas y mantener un tono cordial y profesional en todo momento. Valoro sobre todo la experiencia previa en atención al cliente escrita: dime cuántos años llevas, qué plataformas has manejado (Intercom, Zendesk, LiveChat o similares) y en qué sectores has trabajado. Si dominas atajos de teclado, macros y una ortografía impecable en español, menciónalo también. El horario cubre la franja nocturna de mi mercado principal, por lo que necesito disponibilidad estable todas las semanas. Indícame desde qué zona horaria trabajar&ia...

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    46 προσφορές
    Diseño de Paquetes Vacacionales
    4 μέρες left
    Βεβαιωμένο

    Busco a una profesional con experiencia comprobada en agencias de viaje para que me ayude a diseñar paquetes vacacionales completos y atractivos. Los itinerarios deberán combinar destinos de playas, ciudad y montañas, pensados específicamente para familias y parejas que buscan una experiencia cuidada de principio a fin. Cada paquete tendrá que incluir: • Hospedaje seleccionado por calidad y relación precio-valor • Actividades recreativas que aporten valor añadido al viaje • Transporte interno y/o traslados coordinados para garantizar comodidad Espero propuestas claras que detallen fechas sugeridas, duración, estructura de precios por persona y por grupo, así como posibles opciones de upgrades. Valorar&eac...

    €368 Average bid
    €368 Μέση Προσφορά
    39 προσφορές

    我需要一位能够以中文处理客户电子邮件的服务人员,任务内容相对简单,侧重于以下几件事: • 每日查看并回复客户来信,保持专业友好的语气; • 根据常见问题模板快速定位答案,必要时记录并升级少量复杂问题; • 用清晰的工单备注维持沟通痕迹,确保后续团队可追溯; • 每日结束前提交简短汇总,让我了解当天的主要咨询点与未解决事项。 所有沟通和记录都使用中文完成。我将提供品牌介绍、常见问答以及回复范本,帮助你快速上手。此岗位不涉及电话或即时聊天,仅专注电子邮件渠道。希望你具备良好的书面表达能力、基本的客户同理心,以及稳定的网络环境。

    €17 Average bid
    €17 Μέση Προσφορά
    9 προσφορές

    I need support carrying out live video-call interviews with my existing customers so I can better understand their needs and preferences. I will provide the contact list and initial context; what I’m looking for from you is the full end-to-end interview execution and insight capture. Here is how I picture the engagement: • Prepare: refine an interview guide with me, ensuring the questions stay open-ended and discovery-oriented. • Run: schedule and host each video call, making participants feel comfortable while digging into their experiences, pain points, and expectations. • Capture: record the sessions (with permission), produce clear transcripts, and tag key moments or quotes. • Synthesize: deliver a concise report that groups findings into themes, highl...

    €14 / hr Average bid
    €14 / hr Μέση Προσφορά
    19 προσφορές
    Corporate Event Management -- 68059
    4 μέρες left
    Βεβαιωμένο

    I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

    €30 - €250
    Τοπικό
    €30 - €250
    0 προσφορές
    Türkçe Çağrı Merkezi ve Canlı Destek
    4 μέρες left
    Βεβαιωμένο

    Call Center Ve Canlı destek Personeli arayışımız bulunmaktadır. 18 - 40 yaş arası, Eğitim mevcuttur. Çalışma Şartları Pozisyon:Çağrı merkezi Çalışma Modeli: Home office (Uzaktan) Çağrı merkezi için Gerekli ekipmanlar : Bilgisayar kulaklık ve Ethernet kablosu. Çalışma saatleri: 09.30 – 18.30 Toplamda 90 dakika mola hakkınız bulunmaktadır blok olmayacak şekilde kullanabilirsiniz Sabit izin günü: Pazar Görev Tanımı: Çağrı merkezi personeli; markanın mevcut veya potansiyel müşterilerini bilgisayar aracılığıyla, mikrofonlu kulaklık kullanarak arar. Temel amacı, satış yapmak ve müşterilerin ihtiyaçlarına destek sunmaktır. Evden (remote) çalışma imkânı Günlük minimum 60 ulaşım ...

    €13 / hr Average bid
    Τοπικό Προεξέχον
    €13 / hr Μέση Προσφορά
    2 προσφορές

    Remote- Hiring a very serious part time with possibility of turning full time with flexible shifts sales and customer service expert for a luxury product based on the Middle East. You will be answering social media, emails and WhatsApp messages as well as providing after sales support to our clients. Must have excellent communication skills. A background in medical sales or beauty is a plus. The product is a luxury beauty anti aging Swiss brand. I need a seasoned, senior-level professional to become the voice of our high-end Middle Eastern brand during flexible, part-time shifts. Your core focus will be on delivering immaculate customer support and writing persuasive, service-driven follow-up emails that nurture long-term relationships and discreetly promote repeat sales. Because our...

    €4 / hr Average bid
    €4 / hr Μέση Προσφορά
    16 προσφορές

    I’m coordinating a national retail insight program and need discreet, detail-minded shoppers who already live anywhere in the United States. Each assignment pairs you with a specific store—anything from a supermarket to a clothing or electronics outlet—where you’ll behave like any other customer while quietly noting service quality, product presentation, and general store standards. Some tasks may instead involve a phone inquiry or an online order if an in-person visit isn’t practical for your area. After leaving the store (or completing the call/online interaction) you’ll submit a short narrative and a simple ratings checklist through my secure form, attaching a few clear photos or a receipt scan when the scenario calls for it. I reimburse any required...

    €7 - €11 / hr
    Τοπικό
    €7 - €11 / hr
    0 προσφορές

    I need a motivated professional who can take charge of our remote sales and customer care channels for a high-end women’s brand that sells across the Middle East. Your background should combine solid sales experience, attentive customer service, and a genuine familiarity with luxury products so you can speak confidently about materials, craftsmanship, and styling. Day-to-day you will: • Guide prospects through the purchasing journey on WhatsApp, Instagram, phone, and email • Follow up on warm leads, close sales, and hit weekly revenue targets • Resolve post-purchase questions quickly, keeping our five-star reputation intact • Record all interactions in our CRM (HubSpot) and keep inventory notes up to date • Liaise with logistics partners to ensure ev...

    €4 / hr Average bid
    €4 / hr Μέση Προσφορά
    11 προσφορές
    CX Consultant for Health Check & Transformation -- 2
    3 μέρες left
    Βεβαιωμένο

    I am looking for an experienced Indian Customer Experience Consultant to support a 12‑week CX Health Check and Transformation project. The consultant will work remotely and collaborate with a senior team to deliver an evidence‑based review of customer operations, processes, workforce, technology utilisation and future‑state design. Key responsibilities include: Conducting a current-state assessment across people, process, technology, channels and performance Reviewing the CX operating model, including workflows, governance, demand patterns and customer journeys Performing benchmarking against public-sector and industry standards Analysing workforce and resourcing models, including rostering, span of control and capability Mapping end-to-end customer journeys and identifying friction,...

    €8611 Average bid
    €8611 Μέση Προσφορά
    2 προσφορές

    I’m building a glamping-style eco resort and I’m now ready to map out every experience guests will enjoy once they unzip their tents. The physical structures are already sketched; what I need from you is a cohesive program of activities and amenities that brings the site to life while staying true to low-impact, sustainable principles. Scope of work • Outdoor adventure activities – think guided hikes, low-impact mountain-bike circuits, stargazing decks, kayak or SUP sessions on the nearby lake, and family-friendly nature quests that use existing trails without disturbing local wildlife. • Wellness & relaxation – sunrise yoga on a floating platform, forest-bathing walks, outdoor spa rituals using locally sourced botanicals, and an unplugged meditatio...

    €359 Average bid
    €359 Μέση Προσφορά
    24 προσφορές

    La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...

    €43 Average bid
    Τοπικό
    €43 Μέση Προσφορά
    1 προσφορές
    Evaluación de Servicio Presencial en Cancún
    3 μέρες left
    Βεβαιωμένο

    La actividad consiste en pedir información y solicitar dos cotizaciones de manera presencial en dos empresas asignadas por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en las empresas y sucursales asignadas para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado a cada sucursal,...

    €86 Average bid
    Τοπικό
    €86 Μέση Προσφορά
    1 προσφορές

    I’m looking for someone who can handle live chat customer support each evening from 4 PM to 8 PM. You’ll be the first point of contact for visitors to our site, answering questions, solving basic issues, and passing anything complex to me with clear notes. Key expectations: • Respond promptly and professionally throughout the four-hour window. • Keep chats friendly, concise, and on-brand. • Log the main questions you receive so we can improve our FAQ. I’ll provide access to the chat platform, a quick reference guide to common queries, and any updates you’ll need. Reliability during the scheduled hours and strong written English are essential. If you have prior experience in customer support or live chat tools, that’s a plus.

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    69 προσφορές

    I’m looking for someone who can handle live chat customer support each evening from 4 PM to 8 PM. You’ll be the first point of contact for visitors to our site, answering questions, solving basic issues, and passing anything complex to me with clear notes. Key expectations: • Respond promptly and professionally throughout the four-hour window. • Keep chats friendly, concise, and on-brand. • Log the main questions you receive so we can improve our FAQ. I’ll provide access to the chat platform, a quick reference guide to common queries, and any updates you’ll need. Reliability during the scheduled hours and strong written English are essential. If you have prior experience in customer support or live chat tools, that’s a plus.

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    18 προσφορές
    US-Based Virtual Assistant Needed
    2 μέρες left
    Βεβαιωμένο

    I’m looking for a reliable virtual assistant located in the United States who can jump in on an as-needed basis. The workload will fluctuate, so flexibility is essential, but every task you handle must be completed with crisp communication and an eye for detail. Typical assignments may include light inbox triage, appointment coordination, basic research, or updating simple spreadsheets—nothing overly technical, yet each item must be turned around accurately and reported back clearly. When a request comes through, I’ll outline the objective, desired format, and deadline; from there I’ll count on you to keep me updated, ask clarifying questions early, and flag anything that looks off. Strong written and spoken English is a must, and I value proactive suggestions th...

    €202 Average bid
    €202 Μέση Προσφορά
    22 προσφορές

    Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous 24/7 coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust yo...

    €285 Average bid
    €285 Μέση Προσφορά
    17 προσφορές

    I manage an active online Forex trading community and want our members to receive immediate, knowledgeable help when questions pop up. Your role will be to staff the live-chat channel, answering platform navigation queries, basic trading terminology, account-setup issues, and pointing users to the correct educational resources. Interactions come in bursts around market events, so I expect you to check in several times across the week and keep the queue clear—roughly a weekly cadence that evens out to a few hours each day during peak sessions. If you have run live chat for brokers, exchanges, or trading apps before, let me know the platforms you handled (e.g., Intercom, Zendesk, LiveChat) and the typical ticket volume you covered. Briefly describe how you kept response times low whil...

    €826 Average bid
    €826 Μέση Προσφορά
    35 προσφορές

    I need an experienced hospitality professional who can jump in immediately and take ownership of guest complaints for my hotel portfolio. Your core task will be to turn negative experiences into positive ones by responding to inquiries, investigating issues with the operations team, and following through until the guest is satisfied. What success looks like: every complaint logged, acknowledged, and closed with a clear, well-documented outcome; communication that is courteous, concise, and fully aligned with brand standards; and weekly insight reports that highlight recurring problems so we can fix root causes. To do this you will rely heavily on your customer-service mindset, strong written and spoken English, and solid familiarity with common hotel systems and Microsoft Word, Excel, ...

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    21 προσφορές

    We are seeking US-based freelancers to evaluate customer service and operational standards at local partner venues remotely. Each evaluation should be completed within 3 hours and include a detailed review along with answered questionnaires. A flat fee of $50 will be added for stores located over 20 miles away.

    €29 / hr Average bid
    Προεξέχον
    €29 / hr Μέση Προσφορά
    12 προσφορές

    Freelance | Remote | approximately 12–15 hours per week across 3–4 days Help our customers get the greatest possible value from what they’ve bought. Are you confident in Kajabi and could set up a new product with ease (and minimal input) tomorrow? Are you someone who is energised by following through? You get things done on time, to a high standard, without being chased? You genuinely care whether members get value from what they've bought, and how to make an experience better? yes... keep reading! Our company. supports healthcare professionals and organisations to reduce burnout and work more sustainably. We are looking for a hands-on, highly organised Digital Customer Experience Lead to own the experience of our digital customers after they buy our core products...

    €26 / hr Average bid
    €26 / hr Μέση Προσφορά
    51 προσφορές

    I’m opening up a three-month, in-office internship for our health & wellness retail brand here in Bangalore. For six days every week you’ll work side-by-side with the core team on one clear mission: benchmarking of assortment, selection of brands, onboarding of brands and in store execution. If you can commit to the full three-month stint on-site, thrive on the pace of retail, and want hands-on exposure to how a wellness brand translates its promise into a physical shopping experience, I’d love to hear how your past retail wins can carry into this role.

    €57 Average bid
    €57 Μέση Προσφορά
    3 προσφορές
    Corporate Event Management -- 14876
    1 μέρα left
    Βεβαιωμένο

    I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

    €186 Average bid
    Τοπικό
    €186 Μέση Προσφορά
    1 προσφορές

    I need a dependable mystery shopper who can work entirely from home to evaluate a selection of retail stores. Your mission is to recreate the full customer journey online or by phone—without physically entering the premises—and then report back on two key areas: • Customer service: How friendly, knowledgeable, and responsive is the staff during online chats or calls? • Product availability & display: Is the information about stock levels, sizes, colours, and promotional placement presented clearly on the website or over the phone? You will receive a brief for each assignment detailing the brand, scenario, and any compliance notes. After completing the interaction, deliver a concise report (Word or Google Docs is fine) that includes time-stamped notes, any chat...

    €18 / hr Average bid
    €18 / hr Μέση Προσφορά
    49 προσφορές

    Necesito a alguien que atienda mi canal de WhatsApp en español brindando un servicio de atención al cliente cálido y eficiente. El trabajo consiste en: • Responder de manera rápida y profesional a todas las consultas entrantes. • Guiar al prospecto hasta el cierre de la venta utilizando estrategias probadas de persuasión y seguimiento. • Mantener registros claros de cada conversación para que el equipo de back-office pueda dar continuidad. • Detectar dudas frecuentes y proponer mejoras en nuestros mensajes o procesos. Valoro la ortografía impecable, la empatía y la capacidad de convertir preguntas en oportunidades de compra. Si ya dominas técnicas de cierre y disfrutas resolviendo inquietudes en tiem...

    €15 / hr Average bid
    €15 / hr Μέση Προσφορά
    20 προσφορές

    Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your lo...

    €258 Average bid
    €258 Μέση Προσφορά
    15 προσφορές

    Necesito fortalecer mi canal de atención por WhatsApp y busco a alguien que domine la mensajería instantánea para: • Responder consultas de clientes con rapidez y claridad. • Resolver problemas cotidianos con un tono empático y profesional. • Aplicar técnicas de retención que mantengan satisfechos a los usuarios y reduzcan la fuga. Trabajo con WhatsApp Business, de modo que deberás organizar etiquetas, plantillas y respuestas rápidas para agilizar el flujo. Valoro la capacidad de priorizar conversaciones, detectar incidencias recurrentes y documentar cada interacción para generar informes semanales de desempeño (volumen atendido, tiempo de respuesta y nivel de satisfacción). Si ya has gestion...

    €21 / hr Average bid
    €21 / hr Μέση Προσφορά
    127 προσφορές

    My Google Business Profile gets a steady trickle of neutral comments that, left unattended, risk dragging down my overall rating. I need someone who can step in daily, read each new review, and craft a prompt, friendly, and genuinely helpful reply that nudges the customer experience from “okay” to “great.” What I’m expecting from you • Thoughtful, brand-appropriate responses to every neutral review that lands in the account • Subtle calls-to-action encouraging happy customers to update their rating, helping lift the average score • Brief weekly recap outlining improvements, recurring issues you spot, and any fake or policy-violating posts that should be flagged (so I can handle reporting) You’ll have direct access to the Google Bus...

    €8 / hr Average bid
    €8 / hr Μέση Προσφορά
    21 προσφορές
    Family Reunion Support Staff Needed
    Λήγει left
    Βεβαιωμένο

    I’m hosting a family reunion and need an extra pair of reliable, proactive hands to make the day run smoothly from start to finish. Your support will cover: moving and arranging indoor and outdoors furniture, relocating plants, arranging and adjusting the seating so every relative finds a comfortable spot, and finally restoring the house to its pre-party state once everyone heads home. Deliverables • Seating arrangements: set up tables and chairs, tweak the layout as people arrive, and keep walkways clear. • Clean-up: take down décor, fold and stack furniture, gather trash and recyclables, wash dishes, wipe surfaces, and leave rooms spotless. - Move and return furniture/plants to their original location. I’ll provide all materials and clear instructions; yo...

    €13 - €17 / hr
    Τοπικό
    €13 - €17 / hr
    0 προσφορές

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