Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    9 δουλειές που βρέθηκαν, με τιμές EUR

    I am looking for someone with knowledge of cloud hosting and writing support procedures to create documentation for our knowledge base. You can base yourself on our competitor's articles but you will have to use screenshots of our platform. These are small objects but you have to do a lot. Send me an example of the procedure you followed and to start your proposal by telling me which cloud ...

    €141 (Avg Bid)
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    4 προσφορές
    Setup and edit android studio app by step by step web guide 6 μέρες left
    ΕΠΙΒΕΒΑΙΩΜΕΝΟ

    I need to setup and edit android studio app using step by step guide on google. The link is: [κάνε είσοδο για να δεις το URL] I would need you to download that project from that web and add functions like: photo of the employee, his CV and previous jobs which you can edit after tha...

    €31 (Avg Bid)
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    17 προσφορές
    Install network switch and plug in cables [ON SITE SYDNEY ONLY] 5 μέρες left
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    Install a dumb network switch and plug in cables in an office in Pyrmont. I am a remote SysAdmin and just need someone to plug stuff in for me on site.

    €27 / hr (Avg Bid)
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    €27 / hr Μέση Προσφορά
    8 προσφορές

    I am attempting to run 3x Nvidia Grid K2 GPUs on a Supermicro C9X299-PGF motherboard. We are attempting to run these GPUs in pass-thru mode on ESXi 6.5 or 6.7 – I already have it running with one GPU. I am aware that the C9X299-PGF is not certified to run ESXi and this GPU configuration but I currently have one K2 GPU operational on ESXi (loading but haven’t verified fully functional) ...

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    6 προσφορές
    Help with easy work 2 μέρες left

    I'm searching for people who will help with some computer job, we will connect together by computers(TeamViewer), so if u are interested, contact me

    €20 (Avg Bid)
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    16 προσφορές

    Please only bid if you are willing to undergo a short unpaid assessment. This job will include translation of our website from English to Czech and proofreading content. This is an hourly project -- not per word. Project Duration: Indefinite

    €2 - €9 / hr
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    €2 - €9 / hr
    15 προσφορές

    Need people with fast reaction, simple knowledges of computer, we will work with some programs, so if u are interested, contact me, please

    €20 (Avg Bid)
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    35 προσφορές
    €144 Μέση Προσφορά
    10 προσφορές

    We're looking for someone to attend and make calls and manage customer support through Phone/live chat. The candidate should be able to handle the queries of prospective leads looking to make an appointment, give a brief description about the company and its way of working and pricing, or the existing customers. Skills needed for this project: - Experience in customer support. - Friendli...

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