Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    4 δουλειές που βρέθηκαν, με τιμές EUR
    Dell laptop C drive is full 3 μέρες left
    ΕΠΙΒΕΒΑΙΩΜΕΝΟ

    My Dell laptop (Windows 10 pro) C drive is full. 149 GB is showing "full". And please, I want to fix this issue

    €16 (Avg Bid)
    €16 Μέση Προσφορά
    27 προσφορές
    Microsoft support 2 μέρες left
    ΕΠΙΒΕΒΑΙΩΜΕΝΟ

    Struggling with outlook and other Microsoft products not working on my computer

    €18 / hr (Avg Bid)
    €18 / hr Μέση Προσφορά
    22 προσφορές
    teach me chatgbt 1 μέρα left
    ΕΠΙΒΕΒΑΙΩΜΕΝΟ

    I'm looking for someone with experience using it to show me some tips and tricks. A 1 hour zoom should do it. Please only apply if you've used it before

    €47 / hr (Avg Bid)
    €47 / hr Μέση Προσφορά
    3 προσφορές
    IT service need 1000-2000 PKR or 4-8 $ per time 1 μέρα left
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    We are looking for a proffesional IT support person that can with teamviewer Install and configure hardware, software, systems, networks, printers and scanners. Plan and execute maintenance upgrades. Set up accounts for staff. Respond to breakdowns and other technology issues. Investigate, diagnose, and solve computer software and hardware problems. Pro

    €38 (Avg Bid)
    €38 Μέση Προσφορά
    26 προσφορές

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