Zendeskεργασίες

I run four online stores that specialize in fish and aquarium supplies and I need an experienc...correspondence should be logged so we keep a clean record of what was said and when. Deliverables I expect: • Inbox at—or very close to—zero by the end of each working day • Facebook comments and DMs acknowledged within a maximum of 4 hours during your shift • Polite, accurate answers that reflect our brand voice and policies If you already know your way around standard help-desk tools (Zendesk, Gorgias, Freshdesk, or similar) that’s a plus, though not mandatory. Reliability counts for more than speed; I’m looking for someone who won’t disappear when things get busy. Let me know your relevant experience, the time zone you’ll be ...

Saya mencari satu orang yang bisa bekerja sepenuhnya remote—bahkan sambil rebahan—untuk dua tugas utama: 1. Membalas pesan customer • Menangani pertanyaan masuk melalui email, live chat, atau WhatsApp dengan ramah dan cepat. • Mencatat setiap interaksi di sistem help-desk (kami memakai Zendesk; jika Anda terbiasa dengan Freshdesk atau Intercom, itu nilai plus). • Memberi umpan balik rutin atas pertanyaan yang sering muncul sehingga kami dapat memperbaiki alur dukungan. 2. Penulisan teknis bertema teknologi • Menyusun artikel pendek, FAQ, dan panduan fitur seputar produk software kami. • Menjelaskan konsep teknis dengan bahasa yang mudah dimengerti pengguna awam. • Dokumen akhir diserahkan dalam Google Docs;...

...solicitações que chegam pelo widget ou discador que já utilizamos (Zendesk Talk, Twilio ou similar). • Ouvir ativamente, identificar a causa raiz do problema e guiar o usuário passo a passo até a solução. • Registrar cada atendimento no nosso CRM, incluindo resumo, status e próximo passo. • Escalar casos complexos ao time interno, acompanhando até o fechamento. • Manter tom cordial, linguagem simples e métricas de qualidade (tempo médio de atendimento, satisfação do cliente, first-call resolution). Requisitos que valorizo • Português nativo e dicção clara. • Experiência anterior em suporte por voz ou call center focado e...

...online business and need an extra set of hands for day-to-day customer support. The work is strictly part-time—roughly 10-15 hours each week—and focuses on answering customer questions, tracking issues in our help-desk software, and keeping our response time under 24 hours. What you’ll handle • Respond to enquiries through email and live chat • Record each interaction in the ticketing system (Zendesk or similar) • Flag anything technical that requires my direct input • Send me a concise weekly summary report of common issues and resolutions Everything should be running smoothly within a month from kick-off, so availability during that initial ramp-up period is important. If time allows, a few light administrative tasks may also co...

...funded-stage indicators. 3. Support System Inside the Dashboard - embedded support/help center experience, ticket creation inside dashboard, ticket history and ticket status inside dashboard, FAQ / knowledge base access, support categories (payout question, failed challenge review, rule clarification, account/login issue, refund / billing issue, technical/platform issue). 4. Zendesk Integration - user account linked to Zendesk identity/profile, tickets created from inside dashboard, metadata passed with tickets where appropriate, support status viewable by the user, proper routing / categorization support, ability to avoid duplicate handling across channels. 5. AI Support Assistant / Smart Chatbot - answer common questions using approved FAQ / support logic, guide users...

...such as Discord or similar platforms - Improve response handling for trust-sensitive issues IDEAL BACKGROUND: - Experience in prop firms, brokers, exchanges, trading education, or fintech support - Strong understanding of client complaints in trading products - Experience with payouts, account issues, verification questions, rule disputes, or refund handling - Familiarity with support tools like Zendesk, Intercom, Freshdesk, HubSpot, or similar - Able to think operationally — not just reply to tickets, but build systems around them - Discord moderation or community management experience is a strong plus WHEN APPLYING, PLEASE INCLUDE: 1. Your relevant experience in trading / fintech / broker support 2. Examples of similar support systems or SOPs you have built 3. The types...

My team relies on Zendesk for all customer correspondence, yet many outbound replies fail with the exact message “Recipient server rejected email. Status code: 554.” We have not touched our mail server or DNS settings recently, and I’m honestly unsure whether Zendesk is routing through a custom domain or its default address. I need someone who knows the Zendesk mail pipeline inside-out to identify why recipient servers are bouncing our messages, correct the underlying cause, and leave our help-desk sending smoothly again. Please be ready to: • Trace the full email path in Zendesk, pinpoint the trigger for the 554 rejection, and verify SPF, DKIM, DMARC or any other records involved. • Apply or advise on the exact fixes inside Z...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Star...customer is fully satisfied. What will set you apart • A persuasive yet empathetic phone presence that makes customers feel heard and valued. • Proven ability to multitask while staying detail-oriented, even during peak call volumes. • Quick, accurate decision-making that keeps average handle time low without sacrificing quality. • Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar). Availability & start date I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience...

...memperbaiki FAQ internal. • Merangkum interaksi harian dalam laporan singkat agar tim penjualan bisa menindaklanjuti prospek hangat. Kualifikasi yang saya utamakan: • Komunikasi tertulis dan lisan yang rapi dalam Bahasa Indonesia; English basic menjadi nilai tambah. • Respons cepat—target respons pertama <5 menit pada jam kerja. • Familiar dengan alat CRM atau chat platform (WhatsApp Business, Zendesk, atau serupa). • Pengalaman sebelumnya di bidang customer service akan mempercepat adaptasi, namun saya terbuka bagi talenta baru yang siap belajar cepat. Jam kerja fleksibel dengan slot utama pada pukul 09.00–17.00 WIB, Senin–Jumat. Kirimkan deskripsi singkat pengalaman relevan dan contoh situasi di mana Anda pernah atau bisa ...

I run a SaaS company that relies on a steady flow of qualified demos turning into paid subscriptions. To keep that momentum, I need an inside sales professional who can work our cloud-based CRM, call warm leads, follow up by email or chat, and close the deal entirely online—no travel, no in-person meetings. Here’s what success look...clean data • A monthly report that breaks down conversion percentages, deal value, and next-step recommendations Because this is 100 % inside sales for software products, I value proven experience over lengthy proposals. In your application, focus on the numbers you’ve delivered—conversion rates, average deal size, or quota attainment—along with the tools you used (e.g., HubSpot, Salesforce, Zendesk Sell, or simi...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Star...customer is fully satisfied. What will set you apart • A persuasive yet empathetic phone presence that makes customers feel heard and valued. • Proven ability to multitask while staying detail-oriented, even during peak call volumes. • Quick, accurate decision-making that keeps average handle time low without sacrificing quality. • Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar). Availability & start date I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Star...customer is fully satisfied. What will set you apart • A persuasive yet empathetic phone presence that makes customers feel heard and valued. • Proven ability to multitask while staying detail-oriented, even during peak call volumes. • Quick, accurate decision-making that keeps average handle time low without sacrificing quality. • Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar). Availability & start date I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience...

My business receives a steady flow of customer-service emails, and I need a detail-oriented person to own every complaint that lands in the inbox. You will log in to our s...template improvements whenever recurring issues appear Acceptance criteria • Every complaint receives an empathetic, grammar-correct reply that addresses the specific problem and offers a concrete next step or resolution • No ticket sits unacknowledged for more than 24 hours • Escalations are flagged correctly with all relevant order details included If you have previous email support or Zendesk/Help Scout experience, mention it, but a fast learner who communicates openly will fit in just as well. I value punctuality and clear, concise updates—meet those, and we’ll work together ...

I need someone who can remain online from home throughout the working day, greeting visitors on our website and answering their ... While live chat is the primary channel, the ability to reply to an occasional general-inquiry email would be helpful, so clear written English is essential. If requests move beyond general information, you’ll simply flag them for our in-house team; no phone work is required. Deliverables • Continuous live-chat coverage during the agreed shift • Accurate, well-tagged conversation logs in Zendesk or a similar platform • End-of-shift summary highlighting recurring issues or anything escalated If you have solid written communication skills, a quiet home workspace, and a reliable internet connection, I’d love to discuss sch...

Busco a alguien que se encargue de mi servicio al cliente general y mantenga una comunicación impecable con cada usuario. Tu misión: • Responder consultas generales de manera clara, cordial y profesional. • Seguir las guías ...FAQ actualizado para que puedas resolver la mayoría de las preguntas sin demoras. Valoro la proactividad: si detectas mejoras en el flujo, quiero escucharlas. Entrega diaria esperada: 1. Conversaciones atendidas y resueltas. 2. Preguntas repetitivas detectadas. 3. Incidentes escalados (si los hubo). Cuéntame tu experiencia previa en atención al cliente, tu dominio de herramientas como Zendesk, Freshdesk, Intercom o G-Suite, y tu disponibilidad horaria. Si también manejas teléfono ...

...surface predictive insights—think churn risk and high-value lead scoring—served through a lightweight API so the business team can consume results in real time. 2. Custom chatbot • Build a conversational agent (Rasa, Dialogflow, or a comparable LLM stack) able to switch context between customer support queries and basic sales questions. • Integrate with existing knowledge bases and Zendesk so the bot can escalate tickets or hand over to a human when confidence is low. • Implement continuous learning loops: conversation logs feed back into the model for refinement. Deliverables • Architecture diagram and tech stack decision notes • Clean, documented code in a private Git repository • Deployment scripts (Docker / Kube...

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 9...

...professionalism. All interactions must be covered in Arabic, French, and English, keeping tone polite and solution-oriented at all times. Key points • Support channel: Live chat only—no phone or email work. • Inquiry type: General questions about our products and services, typical turnaround expected under one minute per message. • Platform: I’m open to any reliable chat tool. If you have a favorite (Zendesk Chat, LiveChat, Intercom, Crisp, etc.), let me know and explain why it fits. I’m also happy to adopt a new solution you can set up quickly. Deliverables 1. Daily coverage during the agreed shift window (please propose your availability). 2. Consistently clear, grammatically accurate replies in Arabic, French, and English. 3. End-of...

Busco incorporar un asistente virtual que atien...de datos interna y etiquetar los temas más frecuentes. • Escalar incidencias complejas al responsable correspondiente. • Enviar un breve informe diario con métricas clave (número de chats atendidos, tiempos de respuesta y dudas recurrentes). Requisitos deseados: • Excelente redacción y ortografía en español. • Experiencia previa en atención al cliente digital o plataformas de chat (Zendesk, Intercom, Freshchat, etc.). • Conexión estable y disponibilidad horaria clara; indícame cuántas horas continuas puedes cubrir cada día. Si te apasiona brindar soporte y quieres empezar pronto, cuéntame tu experiencia y dispo...

I require a skilled I...software and configuring operating systems - Error analysis and resolution using Remote Desktop and network tools - User management in Windows, Active Directory, Office 365 - Documenting support cases in ticketing systems (Jira, Zendesk) - Assisting with cloud tools (Google Workspace, Microsoft 365) Ideal skills and experience: - Proficiency in email and chat support - Experience with operating system setup - Strong problem-solving using Remote Desktop and networks - Familiarity with user management in Windows and Office 365 - Knowledge of ticketing systems like Jira and Zendesk - Expertise in cloud tools, especially Google Workspace and Microsoft 365 Your ability to troubleshoot and provide clear, concise support will be essential. Looking forward t...

Busco un asistente virtual que se encargue exclusivamente de la atención al cliente por chat en vivo en espa...coordinarnos y asegurar una cobertura continua. Facilitaré: – Acceso a la plataforma de chat y al CRM. – Guías de respuestas frecuentes y tono de marca. – Contacto directo con el equipo de soporte técnico para resolver dudas complejas. Valoraré experiencia previa en atención al cliente en línea, excelente ortografía en español y habilidades multitarea. Si conoces herramientas como Zendesk, Intercom o Freshdesk, menciónalo en tu propuesta. Entregable principal: un servicio de chat en vivo eficiente y un registro diario de conversaciones atendidas. Cuéntame tu disp...

...chat di website saya agar tim dapat membalas pertanyaan customer secara real-time. Prioritas utama saya adalah: • Transkrip obrolan otomatis—setiap percakapan harus terekam dan mudah diunduh atau dikirim ke email admin. Selain itu, integrasi harus ringan, responsif di mobile, dan tampil selaras dengan desain situs yang sudah ada. Silakan gunakan solusi siap pakai (seperti , Crisp, atau Zendesk Chat) atau kustom code, mana yang paling efisien. Dalam proposal, sertakan: 1. Rekomendasi platform atau plugin beserta alasan pemilihannya. 2. Perkiraan waktu pemasangan dan penyesuaian tampilan. 3. Contoh proyek serupa yang pernah Anda kerjakan. Tujuan saya sederhana: pelanggan bisa berbicara langsung di situs, dan saya mendapat catatan lengkap setiap obrolan. J...

Saya mencari seorang customer service yang dapat menangani chat langsung untuk menjawab pertanyaan produk dengan cara yang baik, amanah, jujur, dan...sederhana agar tim bisa memperbaiki FAQ di kemudian hari. • Menjaga nada ramah, sopan, dan solusi-oriented di seluruh interaksi. Target hasil: • Waktu respons rata-rata di bawah dua menit. • Tingkat kepuasan pelanggan minimal 90 % berdasarkan rating chat internal. Saya menyediakan ringkasan fitur tiap produk, skrip sapaan dasar, serta akses dashboard chat (web-based, antarmuka mirip Zendesk Chat). Anda hanya perlu perangkat koneksi internet stabil dan keyboard yang nyaman. Jika Anda berpengalaman melayani pelanggan via chat dan terbiasa bekerja secara mandiri, silakan ajukan penawaran sekaligus jelaskan keters...

I require a skilled I...software and configuring operating systems - Error analysis and resolution using Remote Desktop and network tools - User management in Windows, Active Directory, Office 365 - Documenting support cases in ticketing systems (Jira, Zendesk) - Assisting with cloud tools (Google Workspace, Microsoft 365) Ideal skills and experience: - Proficiency in email and chat support - Experience with operating system setup - Strong problem-solving using Remote Desktop and networks - Familiarity with user management in Windows and Office 365 - Knowledge of ticketing systems like Jira and Zendesk - Expertise in cloud tools, especially Google Workspace and Microsoft 365 Your ability to troubleshoot and provide clear, concise support will be essential. Looking forward t...

...tras la contratación]. • Enfoque: asistencia con productos/servicios, trato cordial y solución efectiva en la primera llamada. Requisitos – Excelente comunicación verbal en español neutro. – Experiencia previa en atención telefónica o en un call center. – Conexión a Internet estable y auriculares con micrófono de calidad. – Capacidad para registrar cada interacción en nuestro CRM (Zendesk o herramienta similar). Entregables y métricas 1. Registro diario de llamadas con resumen de cada caso. 2. Tasa de resolución en primera llamada y nivel de satisfacción del cliente dentro de los objetivos que acordemos. 3. Informe semanal de incidencias recurrent...

I require a skilled I...software and configuring operating systems - Error analysis and resolution using Remote Desktop and network tools - User management in Windows, Active Directory, Office 365 - Documenting support cases in ticketing systems (Jira, Zendesk) - Assisting with cloud tools (Google Workspace, Microsoft 365) Ideal skills and experience: - Proficiency in email and chat support - Experience with operating system setup - Strong problem-solving using Remote Desktop and networks - Familiarity with user management in Windows and Office 365 - Knowledge of ticketing systems like Jira and Zendesk - Expertise in cloud tools, especially Google Workspace and Microsoft 365 Your ability to troubleshoot and provide clear, concise support will be essential. Looking forward t...

...effortlessly easy to navigate. Clean typography, generous white space, and smooth page transitions are the look I’m after. Key tasks • Full Shopify configuration: theme selection or customisation, intuitive navigation, responsive layouts, product and collection pages, checkout, payment and shipping settings. • Feature integration: – Live chat support (any leading app such as Tidio, Gorgias, or Zendesk Chat) – Upsell / cross-sell modules for higher AOV (e.g. Bold Upsell, ReConvert) – Ad tracking pixels and catalog integration for Facebook, Instagram, Google, etc. • Basic on-page SEO, speed optimisation, and mobile fine-tuning so every touchpoint feels fast and trustworthy. • Launch-ready QA: broken-link checks, test ...

...minutes during assigned shifts; log anything that needs follow-up. • Reporting: Send a concise weekly summary highlighting common questions, potential process tweaks, and any notable customer feedback. To succeed you should already be comfortable juggling multiple chats at once, typing in fluent English, and maintaining strict confidentiality. Experience with social-media help-desk tools such as Zendesk, Freshdesk, or Gorgias is a plus but not mandatory. If you love smooth customer interactions and have the availability to cover daily blocks of time, let’s chat and get you started this week....

I want an Openclaw-powered workflow that plugs directly into Zendesk and automatically drafts accurate, well-structured replies whenever a customer email arrives. The engine should ingest all of our product documents, technical documentation, FAQs and the full library of training materials, then use that knowledge to generate a suggested response. My support agents will simply review the draft, make any small tweaks they like, and hit Send. Key points I need covered • Seamless Zendesk integration: the draft must appear in the agent’s reply box the moment the ticket is opened. • Knowledge ingestion: a one-time (and easily repeatable) process to pull in PDFs, HTML pages, Google Docs and other formats from the sources mentioned above. Please include deduplic...

Busco a una persona con experiencia en servicio al cliente que atienda el chat de mi tienda en línea desde casa. Necesito que: • Responda consultas en español de manera amable y clara, siguiendo guías de preguntas frecuentes. • Mantenga un tiempo de respuesta máximo de dos minutos por conversación abierta. • Registre cada interacción en nuestra plataforma (Zendesk o herramienta similar). • Escale al área correspondiente los casos fuera de su alcance. • Envíe al final de la jornada un breve reporte con métricas básicas: número de chats, temas comunes y oportunidades de mejora. Proporciono acceso a la base de conocimiento, plantillas de respuesta y capacitación inicia...

...solucionar problemas de primeiro nível, esclarecer dúvidas e, quando necessário, registrar corretamente os chamados para que eu ou minha equipe possamos acompanhar casos mais complexos. O dia a dia envolve: • receber as ligações, ouvir ativamente e diagnosticar o problema inicial; • aplicar procedimentos de troubleshooting básicos já documentados; • registrar cada atendimento em nosso sistema (Zendesk) com descrições claras e objetivo; • escalar situações fora do script para o plantão de segundo nível. Espero voz clara, postura profissional e domínio do português; inglês intermediário é bem-vindo para eventuais chamadas internacio...

...exclusivamente vía teléfono. El objetivo principal es responder consultas entrantes, brindar información clara sobre nuestros productos y registrar cada interacción en nuestro CRM para mantener el historial actualizado. Qué espero del trabajo: • Recepción y manejo de llamadas entrantes en español con un tono cordial y profesional. • Registro inmediato de cada llamada en nuestro sistema (Zendesk o herramienta similar). • Escalado de incidencias según un protocolo que ya tengo documentado. • Reporte diario con métricas básicas: número de llamadas, motivo principal y estado de cada caso. Cuento con guías de preguntas frecuentes, scripts sugeridos y acceso remoto a la...

...visitors can quickly get help without leaving the page. The focus is simple: a responsive, reliable chat component dedicated to live customer support. What I need: • Full front-end chat interface that looks consistent with my existing site (desktop and mobile views). • Back-end setup to route incoming messages to an agent dashboard or a preferred third-party help-desk tool (LiveChat, , Zendesk, or another solution you recommend). • Admin controls for chat availability status, canned responses, and basic analytics such as response time and chat history. • Secure implementation—HTTPS, basic spam filtering, and user data protection best practices. • Clear hand-off documentation so I can manage agents, tweak settings, and embed the widget on ad...

...us over the long term. Your day-to-day focus will be 100 % customer support—responding to inquiries, troubleshooting basic issues, recording all interactions, and making sure every customer walks away happy. Most tickets arrive through email, but I’m open to adding live chat or phone as we scale, so any experience across those channels is a plus. Likewise, if you already know tools such as Zendesk, Freshdesk, Intercom, or similar help-desk platforms, let me know; I can adapt to whichever system lets you work fastest and gives the team clear visibility of conversations. Deliverables I’m expecting: • Timely, friendly first responses within agreed SLAs • Complete resolution or accurate escalation of each case • A concise weekly report sum...

...cada interacción de forma clara en nuestro panel interno para que el resto del equipo pueda hacer seguimiento. • Escalar a mi correo cualquier incidencia o duda que no puedas resolver de inmediato. Trabajo únicamente con la herramienta de chat integrada en la web; no utilizamos WhatsApp ni Facebook Messenger para este canal, aunque valoraré tu experiencia con otras plataformas similares (Zendesk, Intercom, LiveChat, etc.) si te ayuda a desenvolverte más rápido. Busco disponibilidad diaria en horario comercial (hora local), ortografía impecable y buena redacción en español. Si ya has brindado soporte por chat, cuéntame brevemente tu experiencia y el volumen de conversaciones que manejabas. Entrego acces...

Job Title: CRM, Lead Generation and Customer Support Team (NetSuite, ZoomInfo, Zendesk) – IT Hardware Sales (7 Positions) Technivision is hiring a team of 7 CRM and Lead Generation Specialists to support expansion across the Middle East and Africa. The team will focus on identifying direct end-customers (no resellers or brokers), engaging with them, and converting them into qualified leads and RFQ opportunities, while also handling inbound inquiries through Zendesk. Role Objective Generate, manage, and convert high-quality direct leads into qualified prospects requesting quotations, while ensuring fast and professional responses to inbound customer inquiries. Key Responsibilities Lead Generation and Qualification Use ZoomInfo to identify target companies and decisio...

I’m expanding my virtual call-center team and need several reliable agents who can jump straight into handling live customer support calls. Solid, uninterrupted Wi-Fi and clear English are absolute must-haves because you’ll be the first point of...interaction in the CRM, and flag any issues that need escalation. Shifts are flexible but I need coverage to start as soon as you can clear onboarding. A quiet workspace, USB headset, and the discipline to stay on schedule will make you a perfect fit. If you’re ready to start taking calls immediately, let me know your typical hours of availability and a quick rundown of tools you’ve used (Five9, Zendesk, Freshdesk, etc.). I’ll reach out to set up a brief voice interview and, if it’s a match, we’ll...

...experienced adviser who feels completely at home on the phone, because the role is 100 % voice-based. You’ll be the first and last touchpoint for our consumer-goods customers, fielding inbound queries and making outbound follow-ups whenever a case needs an extra push toward resolution or a courtesy check-in. Here’s what the day-to-day looks like: you’ll log into our cloud PBX and CRM (we use Zendesk + Aircall), greet callers, capture the issue in real time, walk them through basic troubleshooting or product-use advice, and close the ticket with clear notes so the rest of the team can see exactly what happened. For outbound calls, you’ll reach out on missed contacts, delivery-status updates, or proactive satisfaction surveys. All conversations must be docu...

...briefly outlines residential wiring and repair work, supported by a few bullet highlights or icons. • Ratings & trust strip where I can display my trade-association badges and recent customer star-ratings. • Social media icons plus outbound links to my trade directories. • Contact band that keeps a click-to-call phone link, an embedded email form, and a lightweight live-chat widget (, Zendesk Chat, or similar). Technical notes – One HTML/PHP file or a small WordPress landing-page template is fine, as long as it loads fast and is easy for me to tweak later. – Optimise for core web vitals, add simple SEO meta tags, and make sure the contact form sends mail reliably. – Responsive layout: Bootstrap, Tailwind, or vanilla CSS—yo...

I want to turn Zendesk into our central internal helpdesk and need someone who has already been through the full life-cycle: discovery, configuration, launch and enablement. The system must seamlessly handle requests coming from Email as well as the tools we already rely on—Aircall for voice, SimPro for job management and Slack for day-to-day messaging—so experience with those integrations is essential. The core modules we will be using are ticket management, a public-facing knowledge base and the native analytics suite. You will guide me through best-practice field design, triggers, automations, views, user roles, single sign on and security settings, then help populate an initial knowledge base structure that our team can grow. Deliverables • Discovery report ma...

...each visitor promptly, identify their need, and either resolve it or collect the details I will need to step in later. • Keep concise notes in the chat history so any follow-up is seamless. Because I have no predefined responses, you will need to craft replies on the spot, drawing on your own customer-service experience and any product information I share. If you have worked with tools such as Zendesk Chat, Intercom, or , that will help you pick things up quickly, though any solid live-chat platform experience is welcome. Success for me means: 1. Average first-response time under two minutes during your shift. 2. Customer sentiment that stays positive, reflected in post-chat ratings. 3. A brief end-of-day summary highlighting recurring issues or questions. Let me ...

...alerts, testing the checkout flow after any theme or app update, coordinating with Shopify support when an error code shows, and giving me a concise weekend summary of what was fixed, what still needs attention, and what you recommend next. Experience with the Shopify admin, Liquid tweaks, basic HTML/CSS, and payment-gateway logs is essential; familiarity with popular support tools like Gorgias or Zendesk is a plus. Deliverables are simple: a smoothly running storefront, happy customers, and zero unresolved payment hiccups. If a problem escalates-for example, orders failing at checkout—you troubleshoot, document, and resolve or escalate within 24 hours, then circle back to confirm the fix. I will grant collaborator access so you can start with a brief audit, identify q...

...through basic technical troubleshooting and answer everyday questions about our products and services, then log each interaction in the help-desk/CRM that I provide. Clear, neutral spoken English is essential because you will often be the first human voice a customer hears. A calm phone manner, active listening, and concise note-taking are just as important. If you have worked with tools such as Zendesk, Freshdesk, HubSpot, Aircall, or any similar VoIP plus ticketing system, mention it so I know you can hit the ground running. Deliverables • Consistent real-time phone support during the agreed U.S. time zone shift. • Same-day entry of accurate call notes and ticket updates. • A brief weekly summary outlining frequent issues or feature requests. When you repl...

...résolution : création, mise à jour et clôture avec compte-rendu clair. • Ton courtois mais ferme pour faire respecter politiques de garantie et délais. • Escalade des cas complexes vers nos équipes internes avec toutes les informations nécessaires. • Rapport hebdomadaire synthétisant volumes, motifs de contact et suggestions d’amélioration. Idéalement, tu maîtrises déjà un outil de helpdesk (Zendesk, Freshdesk ou équivalent) et tu es à l’aise aussi bien à l’oral qu’à l’écrit en français. La connaissance d’anglais ou d’espagnol serait un plus, mais non indispensable. Je souhaite dé...

...marketplaces (Amazon, 2x eBay, , Hood), and payment providers. The architecture will heavily rely on n8n as a middleware for API connections. Core Tech Stack ERP: ERPNext (Latest Version) Middleware: n8n (Crucial for API connections to marketplaces and shipping providers) Shops: 3x ThirtyBees (PrestaShop fork) Integrations: Amazon SP-API, eBay API, Kaufland API, Mollie, PayPal, easyCredit, Zendesk. Detailed Scope of Work Phase 1: Finance, Banking & Automations Bank Integration: Set up CSV/MT940 import or use FinAPI script for Payment Entries. Auto-Reconciliation: Configure matching rules based on payment reference and amount. Order Workflow: * Auto-change Invoice status to "Paid" upon match. Custom script: Delivery Notes can only be generated if the Invoice ...

Our technical customer service team already lives inside Zendesk for ticket creation and answers calls through 3CX, but the two platforms are still working in parallel rather than as one. I need you to connect them so that every phone interaction instantly creates or updates a ticket, pushes caller details to the agent screen, and logs the full call record—audio and metadata—without manual copy-and-paste. My core objective is to streamline our customer service processes, with a special focus on the agent workflow. That means: • Automatic ticket assignment based on caller ID, IVR selection, or queue • A single, unified communication interface inside Zendesk where agents can answer, transfer, and wrap up calls while seeing the full customer history &...

...escalating complex issues to our in-house technicians. • Update our CRM with concise, well-structured notes so the full history is always visible. • Spot recurring problems and flag them so we can improve documentation and processes. You’ll be representing our brand to decision-makers at other businesses, so written tone and accuracy are critical. Familiarity with common help-desk tools such as Zendesk or Freshdesk is a plus, but if you’re comfortable in any modern ticketing platform you’ll fit in quickly. I’ll provide onboarding materials, product FAQs, and an escalation matrix. In your proposal, tell me: – Which ticketing or CRM systems you already know. – Your approximate daily capacity (number of emails you can handle). ...

...escalating complex issues to our in-house technicians. • Update our CRM with concise, well-structured notes so the full history is always visible. • Spot recurring problems and flag them so we can improve documentation and processes. You’ll be representing our brand to decision-makers at other businesses, so written tone and accuracy are critical. Familiarity with common help-desk tools such as Zendesk or Freshdesk is a plus, but if you’re comfortable in any modern ticketing platform you’ll fit in quickly. I’ll provide onboarding materials, product FAQs, and an escalation matrix. In your proposal, tell me: – Which ticketing or CRM systems you already know. – Your approximate daily capacity (number of emails you can handle). ...

...customer support yang mampu melayani orang-orang secara ramah, cepat, dan akurat. Fokus utama Anda adalah memberikan dukungan pelanggan (customer support) melalui saluran online—chat, email, atau media sosial—dengan bahasa yang sopan serta solusi yang jelas. Tugas utama: • Menanggapi pertanyaan pelanggan dengan respon maksimal 5 menit saat jam kerja. • Mencatat setiap interaksi di dashboard kami (Zendesk atau alat serupa) agar mudah ditindaklanjuti. • Memberikan penjelasan singkat dan mudah dipahami atas masalah umum, serta meneruskan kasus kompleks ke tim terkait. • Menyusun ringkasan laporan harian tentang isu, tren, dan saran perbaikan pengalaman pengguna. Anda bebas menggunakan gaya komunikasi hangat tetapi profesional. Jika memiliki pe...

...in a warm, professional, and brand-consistent tone. Maintain response times of under 4 hours during business days whenever possible. Tag or escalate messages that require management review. Keep clear and organized conversation notes so we can track recurring issues and improve our FAQ and support resources. Tools & Workflow Work primarily through email and help-desk platforms (such as Gmail, Zendesk, or similar tools). Use pre-written templates and our internal knowledge base to respond efficiently. Proactively suggest improvements to templates and FAQs when new questions arise. What We’re Looking For Excellent written English with strong grammar and attention to detail. A calm, solution-focused approach to customer problems. Reliable availability and clear communicati...